Site Reliability Engineer (Senior)

At Shift Technology, we’re transforming insurance with AI(e)We help insurers fully automate more claims, deliver a great customer experience while protecting against risk and accurately identifying suspected fraud, making internal teams more effective and improving financial performance.

Since our launch in 2014 in Paris, we've raised over $320M with Tier 1 investors, opened offices in Boston, Tokyo, Singapore, London, Madrid, Mexico, Hong-Kong, and Sao Paulo, and currently work with more than 80 of the world’s leading insurers(e)If you are excited about joining a fast-growing insurtech innovator with a passion for excellence and global culture, Shift is the place for you.

• Keep our service reliable, available and fast
• Debug, troubleshoot, optimize application performance and solve a scaling bottleneck in a critical service, whether they be deep in the OS kernel or in the application code
• Define the internal operational needs, develop and own appropriate tools (monitoring framework, slackbot...)
• Develop an internal infrastructure platform to help the shift technical teams to operate deployments and tasks.
• Spread and automate key SRE metrics including SLOs/SLAs and error budgets
• Provide support to our level-2 / application support team, to troubleshoot priority incidents, and conduct post-mortems
• Contribute to spread a DevOps and SRE culture and enable the transition to modern infrastructure management and deployment practices

• GitHub, Terraform, Python, C#, Golang, Ansible, ArgoCD
• Windows Server and Linux, we're moving to containers and Kubernetes as well as building a microservice ecosystem
• Security Center, Nagios and we're moving to a Grafana full stack observability (tempo, loki, opentelemetry)
• Microsoft Azure, AWS, and OVH Data Centers, we would continue to deploy our infrastructure on more providers as GCP
• Palo Alto Firewalls, F5, Cloudflare and Tigera Calico Enterprise for our Kubernetes clusters

• Technical Abilities:

• • Experience databases, queuing and caching system at scale and in production
  • Previous experience using Kubernetes in production and at least 1 major cloud provider at scale (multi regions, geo routing, low latency, sharding, high availability and scalability)
  • Ability to write and scale Infrastructure as Code;
  • You have architected, built, and operated distributed systems to solve problems at high scale
  • Understanding of security, logging, monitoring and performance aspects of cloud-native platform and application architectures;
  • Understanding of automation principles and programming experience using frameworks such as Python, C# and/or GoLang

• Soft Skills:

• • You are proactive and take pride and ownership of your work and able to distribute the workload across the SRE team;
  • You are dynamic, curious, and eager to learn; always looking to expand your fields of expertise;
  • You can work under pressure and still deliver excellent service to our customers;
  • You are able to maintain a high level of confidentiality, professionalism and a courteous demeanor when working with clients and internal teams;
  • You can easily adapt your work to changing priorities, as needed.

RECRUITMENT PROCESS

• HR interview 
• 1 technical interview with your manager or a SRE
• 1 case study from home
• 1 technical debrief with your manager and a SRE

Since March 2020, we adapted our recruitment process and onboarding to be done from your home! If you join us and can’t go to the office, we’ll send your material and onboard you remotely!

EEO Statement

At Shift we strive to be a diverse and inclusive workforce(e)We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift is proud to be an Equal Opportunity Employer.