Cette offre est lié au département Fp&a
We are on a mission to liberate businesses and people to do their best work.
We are an ambitious, international team with more than 30 nationalities represented today(e)We believe that people do their best work when they’re given the freedom to thrive and grow(e)Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.
Founded in 2016 Spendesk today serves thousands of businesses in Europe and the US, and we recently raised a further €100m investment bringing our series C funding to over €200m and in the process becoming one of Europe’s latest Tech Unicorns(e)Our team of 350+ Spendeskers is spread across four offices in Paris, Berlin, London and San Francisco, alongside many teammates working remotely from various cities in Europe.
And we're growing fast(e)Come join us!
As part of the Finance Operations Team, you will have the opportunity to hold a key position within the company by supervising and improving our billing process at Spendesk.
Working closely with both the finance team and the customer-facing team, you will support our customers on their billing questions, contribute to the implementation and follow up of the best-in-class billing procedures and train and support our customer facing team.
You will temporarily report to our Head of Finance and then to our Finance Operations manager (to be hired).
Key Responsibilities
- Support our customers on their billing questions via email, phone, and chat (tools used: JIRA and Intercom)
- Train and support our customer-facing team (Sales, Customer Success, Support) on billing best practices
- Contribute to the implementation and best practice of internal billing procedures
- Review billing of previous months to identify potentials errors
- Monitor accounts to identify and resolve outstanding debts
- Find and contact customers to inquire about their overdue payments
- Build a team of junior billing specialists required at a later stage
What we are looking for
- 5 years of previous experience at a similar position as billing specialist, billing manager or “ADV specialist”
- You are fluent in French and English (German is a plus)
- You have great communication skills and good written & oral presentation
- You have an analytical mind and the ability to to deal with numbers and to process financial information
- You are very organized and have the capacity to prioritize tasks and get things done
- You have a great adaptability skills to work in a constantly evolving and fast paced environment
- You are a self-starter, fast learner and impact driven
- You have already built a team of billing specialists (or similar positions)
- Tech / SaaS company experience is not a must but would be a plus
As we are an international team, please submit your application and CV in English(e)
Benefits:
- Exciting time to join Spendesk in terms of growth and opportunities
- Competitive compensation package with equity (everyone is an owner of the company!)
- Flexible and remote-friendly work environment
- The best equipment for your needs (Macbook Pro, secondary screen, ...)
- Internal social events (hackathon, company-wide parties, offsite, ...)
- Brand-new offices in the heart of Paris, Berlin & London
- A purple Spendesk card (for your work purchases)!
- And more!
What you can expect from the process:
1(e)A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have
2(e)A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit
3(e)A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions