Cette offre est lié au département Infrastructure
Mots clés:
Support
At Shift Technology, we’re transforming insurance with AI(e)We help insurers fully automate more claims, deliver a great customer experience while protecting against risk and accurately identifying suspected fraud, making internal teams more effective and improving financial performance.
Since our launch in 2014 in Paris, we've raised over $320M with Tier 1 investors, opened offices in Boston, Tokyo, Singapore, London, Madrid, Mexico, Hong-Kong, and Sao Paulo, and currently work with more than 80 of the world’s leading insurers(e)If you are excited about joining a fast-growing InsurTech innovator with a passion for excellence and global culture, Shift is the place for you.
YOUR ROLE
As a member of Shift Technology's Infrastructure team, your role will be to:
- Successfully complete support tickets
- Be responsible for following all processes
- Take care of the backup infrastructure and backup checks (VMs and DB), as well as operating backup restoration tests
- Manage laptops, make sure they are compliant with security policies
- Manage the badge access system
- Manage phone lines and phones
- Manage computer inventory and system imaging
- New user onboarding and offboarding
- Manage the internal Windows App (Intune) Store
- Maintain great co-worker relationships
- Deploy new applications and create automation scripts according to defined company standards
- Take care of new responsibilities when needed
- Writing and managing technical documentation for internal use
YOUR TOOLKIT
We work with modern technologies and always encourage our team to explore what's new in the market.
Our main tools are:
- Azure AD, Intune and Autopilot, Office 365 and G Suite
- Windows Server, Linux (Centos and Ubuntu), MacOS
- Microsoft Azure, AWS, and CoLo Data Centers
- Palo Alto Firewalls, Meraki WiFi, Cisco Switches
What We Are Looking For
- Technical Abilities:
- Familiarity with Windows, MacOS, Office, and Active Directory, Azure
- Knowledge of computer security, anti-virus, patch management
- Basic knowledge of cloud services (Azure AD, Office 365, G-Suite, etc)
- Ticketing system and trouble resolution
- VPN and network connectivity troubleshooting (TCP/IP, OSI Model)
- Documenting problem resolution and routine tasks
- Soft Skills:
- You have a minimum of 2 years’ experience in Helpdesk support
- You are a proactive team member and take pride and ownership of your work
- You are dynamic, curious, and eager to learn; always looking to expand your fields of expertise
- You can work under pressure and still deliver excellent service to our customers
RECRUITMENT PROCESS
- HR screening call
- Technical interview
- Interview with Manager
Since March 2020, we adapted our recruitment process and onboarding to be done from your home! If you join us and can’t go to the office, we’ll send your material and onboard you remotely!
EEO Statement
At Shift we strive to be a diverse and inclusive workforce(e)We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift is proud to be an Equal Opportunity Employer.