Cette offre est lié au département Customer relations
Mots clés:
Support
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture(e)Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation(e)Let’s talk.
About the team
As an integral part of the Customer Support organisation, the Support Operations and Strategy team is responsible for delivering improvements and identifying opportunities for Aircall Global Customer Support to strengthen its position within the market and achieve its goals(e)We achieve this as a team with projects, ongoing expert management of our ecosystem, as well as training and enablement of our business function(e)Our Operations team is highly collaborative, and we aim to deliver on our objectives in a collaborative and supportive way(e)We aim to have professional development baked into our goals, and you will be encouraged to challenge yourself and learn along the way.
We are looking for a talented Support Enablement Specialist who will work closely with our Customer Support team as well as the Product and Product Marketing teams to ensure we empower our Support team to deliver the best possible customer experience to our clients(e)
The team's mission :
- Deliver world-class customer and employee experiences
- Thrive on operational excellence, no matter if it is a simple task or a large project
- Drive feedback channels and strong communications within an data-driven environment
- Foster and drive a customer-obsessed culture at Aircall
Your mission @ Aircall :
- You will be responsible for ensuring that our training and development processes are executed and continuously improved.
- Work closely with our Support and Product teams to produce excellent content to enable our support team on an ongoing basis.
- You will produce training materials using our Learning Management Platform and webinars.
- When we undergo large changes, you will drive the enablement side of change management.
- As we onboard new hires, you will be responsible for the successful enablement of these team members with our 30-60-90 plans.
- You will help deliver improvements to our Knowledge Base and product documentation as needed.
- You will have an eye for continuous improvement and follow best practices to make our training and development offerings, processes and experiences world-class.
- Work alongside our Data Analyst, Project Manager, Knowledge and Training specialists to deliver Operation projects and bring ideas to life.
- Work closely with our global learning and development team to work cross functionally and support organization-wide initiatives.
- Follow all prescribed governance, safety and security procedures.
- Develop new programs and initiatives that aid in the achievement of Key Performance Indicators.
A little more about you:
- You have three or more years of Customer Support experience, including some mentoring, lead or you have previous experience in facilitating enablement in this area.
- You have professional experience with Learning Management Systems as a course designer or content creator in a medium to large organisation.
- Previous experience in a Learning facilitator, course developer, internal training, onboarding, or organisational training is strongly preferred.
- You are creative and passionate about training and development.
- You love working with others to deliver projects collaboratively.
- Are keen to grow and develop your career, and eager to make lasting impacts and improvements.
Aircall is constantly moving forward(e)We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all(e)We’re working to create a place filled with diverse people who can enrich and learn from one another(e)We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open(e)Above all else, we understand and acknowledge that we have work to do and much to learn.
Plus d'offres d'emploi chez Aircall
Paris, France
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