Cette offre est lié au département 14014 - it
Mots clés:
Support
Engineering
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture(e)Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation(e)Let’s talk.
At Aircall, continuous uptime and smooth IT experience is central to our success(e)The role of the IT Support Manager therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in all our regions(e)
As an early member of the global IT team, we are looking for a player-coach who is comfortable rolling up their sleeves and taking on frontline support, while scaling the team and balancing project work and planning(e)You are proactive, creative, and enjoy interacting with other people(e)We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed(e)
This role is suited to an operationally-minded individual who has a broad range of technical experience across different IT disciplines, who is excited to scale themselves along with the IT systems, processes, and infrastructure in a rapid growth environment.
We are looking for a 6-month internship or an apprenticeship.
Key Responsibilities
- Providing support to users and being the first point of contact
- User Lifecycle Management: You’ll be part of the team managing the employee onboarding and offboarding including equipment procurement and de-provisioning (laptop (Mac and Windows), accessories), software access (account creation and removal), Maintenance of equipment
- Installing and configuring hardware and software components to ensure usability(e)
- Troubleshooting hardware and software issues(e)
- Repairing or replacing damaged hardware(e)
- Upgrading the entire system to enable compatible software on all computers(e)
- Installing and upgrading MDM software to ensure security at the user level(e)
- Performing tests and evaluations on new software and hardware(e)
- Managing technical documentation(e)
- Onsite work in Paris office
Required Skills
- Must be fluent in the English language
- The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
- Highly self-motivated and with reasoning skills
- Knowledge of Microsoft Windows Desktop Operating Systems
- Knowledge of Mac OS X is desirable
- Knowledge of office productivity and communication software (Google Workspace, Slack, Office365, Zoom)
- Knowledge of basic networking and connectivity
- Ability to quickly diagnose and fix problems
- Desire to learn new skills
- Be able to work in a team-oriented, collaborative environment
Attributes we're looking for
- Results-oriented, user-focused mindset
- Excellent communication skills
- Naturally positive attitude, with the ability to maintain patience and composure under pressure
- Positive, team-oriented mindset
- Proven problem-solving skills, comfortable navigating ambiguity
- Excellent time management skills
Aircall is constantly moving forward(e)We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all(e)We’re working to create a place filled with diverse people who can enrich and learn from one another(e)We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.