Cette offre est lié au département Internships
Did you notice the world of work is changing?
Malt connects the best freelancers with the most exciting companies in Europe(e)We pride ourselves on offering a combination of AI and human powered sourcing that is 10x more efficient than the traditional players(e)Plus, we offer a simple secure payments process that provides peace of mind for both parties.
We are a tech company with a human approach(e)Everyday thousands of people come to Malt looking for choice, who to work with, when and how.
Malt in numbers:
A community of 200,000 freelancers (the largest in Europe) 30,000 clients
112 million euros raised with ISAI, Serena, IDInvest, Eurazeo Growth & Goldman Sachs
4 offices in Paris, Lyon, Madrid, Munich and Berlin
Twice recognised by LinkedIn as one of the best start-ups to work at
Over 200 Malters sharing one culture
50% of Malt Leaders are women, we are committed to equality and diversity
Join us and become part of the #NewWorkOrder.
✨ THE CHALLENGE: ✨
By joining Malt's Customer Care team, you will have the opportunity to learn about multiple topics and gain a 360 degree understanding of our product.
As a Customer Support Hero, you will be the point of contact between the Sales, Community and Finance teams as well as the Product team(e)You will work hand in hand with a highly motivated, challenging and international team (French, Spanish, German..).
Here is an overview of the missions you will be working on:
Improving satisfaction and UX (user experience) on a daily basis:
You will have to bring a precise and fast answer to freelancers and customers on all contact channels: emails, Facebook, Twitter, Intercom
You will also have to manage compliance, payments, invoicing, etc.
After centralizing the feedbacks, you will be able to forward them to the Product team
You will act as a mediator in disputes between freelancers and clients to help them find an amicable solution
All this content will give you the opportunity to expand our FAQ
Internal Support:
You will have to detect and report bugs in the platform to the developers
Internal support is also essential to support all Malt teams
Innovation / Process Automation:
Working with the Customer Care team also means identifying pain points and possible automations and optimizations to be implemented in the team
✨ YOUR PROFILE ✨
- You like to take up challenges, to be a force of proposal and you are more than motivated to invest yourself in the development of an ambitious scale up
- You have a very good human contact and a good oral communication skills
- You are rigorous, autonomous and very organized
A first experience in a relational position is a plus(e)English is necessary to communicate with our colleagues in Spain and Germany as well as with our international clients.
? THE PROCESS: ?
1(e)If you like this offer → you apply
2. Elisa (our Campus Manager) will contact you for a first phone conversation to talk about your projects and desire
3(e)You will then meet with a member of the Customer Care team, your future potential manager
4(e)The last part will be an exercice in live to see how you react to customer demands
5(e)We will reply within 48 hours with an offer and we will be ready to welcome you in our Parisian offices for the start of your internship in January 2022 !
? Working for Malt
Today we are 200 Malters(e)Every Malter contributes to living our values every day and to shaping the way we work together. We believe that talent develops best with trust and autonomy(e)
What are the values we are living every day?
At Malt we believe It takes a community: They say It takes a village, well at Malt it takes a community(e)We care about each other and we believe in sharing(e)Whether it’s knowledge, networks or even a good meal, there is always room at the table.
We own our choices: When Malters are free to act with autonomy, take smart risks and work their way, then we as a company are stronger than the sum of the individual people(e)We are not afraid to address challenges ourselves, we go fast, we learn and we always aim to do better.
Our desire is to have a big, positive impact on the world of work(e)We know it comes one step at a time(e)We celebrate our victories and we get ready for the next challenge(e)Ambition is our journey(e)Ambition is the way.
Joy is a habit and we are addicted(e)We believe in putting a little bit of cheer in everything we do(e)Success comes more easily to those with an optimistic, can-do attitude(e)That’s why Joy is our secret sauce.
This is what you can expect at Malt:
? Paris office - La Malterie in the heart of Paris (241 Rue de Saint-Denis, 2ème)
? One week of onboarding - Learn about our product and culture before diving into your new role in your team
? Annual off sites - Les Arcs, Amsterdam, Séville, Agadir… What’s next ?
? Karaoke - Since the beginning, the team has been a fan of karaoke, once a month
?? Home office - We believe that exchange between people is important, but sometimes it is easier to concentrate at home
? Free books - For any subject directly or indirectly related to your work, we will order the book for you, without any approval process or headaches
? Pass navigo - 50% reimbursement of transportation costs
? Bike - If you prefer to bike, Malt will reimburse you on your trip
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