Cette offre est lié au département Customer relations
Aircall is on a mission to revolutionize the business phone industry!
We exist to empower every professional to have richer conversations(e)We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools(e)We have raised more than $220 million since 2015, and our base of 12000+ customers (and growing) is at our forefront.
Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations(e)Despite our distance, we all work together to drive our product!
Customer Success is at the heart of Aircall(e)We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed(e)You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!
What you would do as a CSM :
- Grow and nurture a portfolio of VIP customers in the French Market
- Maximise your portfolio’s expansion while minimizing churn and contraction
- Gather customer product feedback to help shape and define the product roadmap
- Develop and automate our processes, practices & tools
- Bring in new ideas to delight our customers
What we're looking for :
- A first work experience in a similar environment (sales, customer relations, customer service, marketing) would be highly appreciated.
- You're a natural communicator.
- Comfortable managing several tasks and issues in a fast-paced environment.
- You appreciate and aim for structure and processes in your work.
- You are comfortable working in both English and/or French(e)
The recruitment process :
- Meet Sabina (Talent Acquisition team)
- Meet Diane (Customer Success Team Manager)
- Prepare a case study and discuss it with a potential future colleague
- Meet Kai (Customer Success Director)
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric(e)We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents(e)We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
? Key moment to join Aircall in term of growth and opportunities
?♀️ Our people matter, work-life balance is important at Aircall
? Fast-learning environment, entrepreneurial and strong team spirit
? 45+ Nationalities: cosmopolite & multi-cultural mindset
? Competitive salary package & equity
? Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business(e)We strive to assemble diverse people that can enrich and learn from each other(e)We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Plus d'offres d'emploi chez Aircall
Paris, France
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