Cette offre est lié au département G&a
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture(e)Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation(e)Let’s talk.
About the team and role:
The Billing team at Aircall is currently part of the Accounting team and is responsible for cash collection from our valued customers.
It is composed of a Billing Director and four Billing Specialist throughout the world(e)You’ll be in charge of all the EMEA accounts, which you’ll manage through JIRA (for customer requests), our billing channel on Slack, and cash collection reminders to prevent the loss of cash. This role is a great opportunity to join a team that is dedicated to always improving processes, training our customer-facing teams, and ensuring our customers can succeed with Aircall!
Your mission @Aircall :
- Support to customers for any billing related requests, issues, questions
- Support to all business teams in regards to invoicing, subscriptions, payments
- Monitor assigned accounts to identify outstanding debts
- Find and contact customers to inquire about their overdue payments
- Issue invoices, receipts and credit notes
- Update the customer database/balance
A little more about you :
- A previous of experience in a similar position is a plus (billing and customer service)
- Excellent verbal and written communication skills
- Fluent English is a must, fluent French would be good to have
- Comfortable managing several tasks simultaneously in a fast-paced environment
- Ability to deal with numbers and to process financial information
Process
After having applied for this position, we will schedule an interview with the Talent Acquisition Specialist of this position, in order to understand your motivation and background(e)
Afterwards, we will schedule a meeting for a use case and interview with the future direct report or another manager before taking the decision.
Aircall is constantly moving forward(e)We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all(e)We’re working to create a place filled with diverse people who can enrich and learn from one another(e)We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open(e)Above all else, we understand and acknowledge that we have work to do and much to learn.
Plus d'offres d'emploi chez Aircall
Paris, France
• Stage