Cette offre est lié au département G&a
Aircall is on a mission to revolutionize the business phone industry!
We exist to empower every professional to have richer conversations(e)We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools(e)We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.
Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations(e)Despite our distance, we all work together to drive our product!
At Aircall, continuous uptime and smooth IT experience is central to our success(e)The role of the IT Support Lead therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in all our regions.
As an early member of the global IT team, we are looking for a player-coach who is comfortable rolling up their sleeves and taking on frontline support, while scaling the team and balancing project work and planning(e)You are proactive, creative, and enjoy interacting with other people(e)
We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.
This role is suited to an operationally-minded individual who has a broad range of technical experience across different IT disciplines, who is excited to scale themselves along with the IT systems, processes, and infrastructure in a rapid growth environment.
Your mission @Aircall:
- Manage IT Support team in a lead capacity, through assignment of work and coordination of team personnel(e)
- You will need to drive the outsourced support team and in the near future, drive local resources in the different regions where Aircall is operating.
- Resolve hardware and application requests within the help of the IT team
- Manage our ITSM (Jira Service Management) and drive continuous improvement for the IT team
- Responsible for resource and time management for the day to day tasks of the IT Support Team
- Serve as an escalation point for complex support issues
- Develop KPIs and track team progress over time
- Responsible for managing IT projects related to Support, from conception to completion with the help of the project manager
- Driving team initiatives and prioritize active work by assigning support tasks based on the current needs of the business
- Assisting with IT equipment sourcing and budgeting
- Make recommendations for the improvement of the Aircall’s IT department
- Seek opportunities for improvement, take ownership, closely work with IT leadership and business partners to drive service and process improvement
- Assist in office relocations, expansions, and densifications in home office and remote locations.
- Lead trainings for employees as part of onboardingMaintain and contribute to an internal knowledge base of technical documentation
- Player coach – lead from the front – key contributor through help desk
A little about you:
- 3+ years of relevant experience in similar roles
- Bachelor’s Degree
- Excellent understanding of Apple hardware and macOS
- Experienced Google administrator, familiar with managing domains, security/OAuth, etc.
- Excellent knowledge of endpoint management strategies with experience using different MDM solutions (Jamf)
- Knowledge and understanding of ITILAbility to attend to detail and respond swiftly to work demand
- Good written and verbal communications skills
- Excellent track record of successful service deliveryResults-oriented, user-focused mindset
- Excellent communication skills
- Naturally positive attitude, with the ability to maintain patience and composure under pressure
- Positive, team-oriented mindset
- Evidenced problem-solving skills, comfortable navigating ambiguity
- Thrives in a results-oriented, fast-paced environment
- Excellent time management skills
- Ability to delegate smartly, utilizing one’s resources in the most effective manner
Attributes we're looking for:
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric(e)We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents(e)We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
? Key moment to join Aircall in term of growth and opportunities
?♀️ Our people matter, work-life balance is important at Aircall
? Fast-learning environment, entrepreneurial and strong team spirit
? 35+ Nationalities: cosmopolite & multi-cultural mindset
? Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business(e)We strive to assemble diverse people that can enrich and learn from each other(e)We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Plus d'offres d'emploi chez Aircall
Paris, France
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