Cette offre est lié au département Product
Mots clés:
Customer Support
Support
WHO ARE WE?
Founded in 2012, MWM is today one of the most promising startups in the French Tech ecosystem: we are proud to be part of the FT120 2021 program and to carry the French colors internationally! ??
We are a tech factory, 1st global publisher of music apps and leader in the creativity sector(e)Our three founding values are Passion, Impact, and Resilience(e)In 2020 we raised 50 millions euros and launched our own mobile games studio.??
We are 130 MWMers in a constant quest for innovation and technical independence, and we all work towards one goal: make inspiring and ambitious mobile applications(e)?
Our products? More than 30 apps in Music and Creativity : photo, video, art… Our apps are used by millions of people worldwide, and account for more than 450 millions downloads.
Interested? Keep reading!
Mission & challenges?
- As a Customer Support Manager at MWM, you will be in charge of monitoring the quality of our products and user satisfaction by ensuring the proper use of our products(e)You will work as a key role in the Product team and accompany the Product Managers n the development of our apps and user experience, in accordance with the image of MWM.
- Be the key point of contact for our users on our platforms (Google Play Store, App Store, Zendesk),
- Monitor response time and customer satisfaction,
- Analyze the problems encountered by our users and provide them with a personalized solutionImprove and develop customer follow-up by helping us to better understand recurring issues.
- valuable information to improve the service and the product.
- collaboration with marketing and tech to continue improving our service offer
- Regularly update the knowledge base in which customers can search for answers to their questions themselvesFind innovative ideas to optimize our apps
- You invite customers to share their experiences
- You will be a full member of a close-knit team, we are counting on you to be a force for proposals and actively participate in the development of our products.
?A propos de vous
- Languages: English and French (Spanish is a plus)
- 1 year of professional experience as Customer Support Manager
- Amazing writing skills - you have flawless spelling!
- Great analytical mind - reporting for life! ?Proposal force - you like to carry out projects
- Rigor - the pressure doesn't scare you
- AND: You don't hesitate to get your hands dirty ?
LIFE OF A MWMer
? Be an actor of the Creativity sector: We are a scale-up and we are growing fast, we have been profitable for several years(e)We evolve in a market with unlimited potential! Our environment is rich and diverse: we collaborate with DJ like Martin Solveig or DJ Jazzy Jeff, we work in close relation with Google and Apple, and we develop and edit our own mobile games in our studio!
? Embody a vision: Develop performant mobile apps to let our users express their creativity freely(e)Our values are our DNA, and we care about the way they also exist in our products and in how we work.
?? Live in a motivating environment: A healthy mind in a healthy body! Because we know that you work well only if you feel well, we provide: a gym in the building, fresh fruits, snacks, drinks, but also relaxing areas, games, and our own music studio! Once a month we have a hairdresser, a manicure/pedicure, and an osteopath(e)Now that the health measures allow it, we are planning again afterworks and team building sessions! Where did our last company seminar take place? On Ibiza of course ?
? And of course: an attractive salary package, lunch vouchers (Swile card), company insurance, possibility of registration at a daycare, profit-sharing bonus, company savings plan, and many opportunities to grow inside the company!
You’ve read us so far, and you see yourself at MWM? You know the last step to join us ✅ !
RECRUITMENT PROCESS
- 30min call with the Talent Acquisition Manager
- Case Study
- 1h interview with the Lead Product
- Closing interview with a C-level at our office in Boulogne-Billancourt
- Welcome on board!