Customer Care Manager

PlayPlay is the online video creation solution that allows Marketing, Communication and HR teams to turn any message into an engaging video in minutes.

Since 2017, PlayPlay has been growing exponentially: 

1,500 customers (including two-thirds of the CAC40) in 15 countries

200+ employees in Paris, New York and Berlin;

65 M$ raised (series A and B);

Member of the French Tech 120 and recently ranked #26 in the Top100 rising B2B Scale-up in Europe by Sifted!

PlayPlay is the company for you if you want to:

Join a hyper-growth scale-up that allows you to invest in multiple projects and benefit from rapid evolution opportunities 🌱

Work on a product loved by our customers (65+ NPS) and in constant improvement 🚀

Learn from great colleagues in a positive work environment that thrives on ambition, drive, humility, transparency, and teamwork (our 4.8/5 rating on Glassdoor is proof of that!) 🤝

Enjoy activities organized by the Happiness team (Music Quizzes, concerts, seminars, etc.) 🎉

Work a hybrid model with three days working from home per week and four weeks of full-remote per year (overseas is allowed in any country with a time difference of 3 hours or less) 💻

We are backed by investors such as Insight Partners (HubSpot, Twitter), Balderton (Revolut, Aircall) and Point9 (Loom, Zendesk) who are helping us become the global leader in video creation(e)And to achieve this, we are looking for the best talent in the market!

Read more about "The 100 good reasons to join PlayPlay":

In French https://bit.ly/3OsuHdX

In English https://bit.ly/3O88yBO

Or in German https://bit.ly/3Qqt0Q5 

 En tant que Customer Care Manager, tu intégreras l’équipe Customer Success de PlayPlay(e)Cette équipe est aujourd’hui composée d’une trentaine de personnes dont 3 autres CCMs !

Au sein de PlayPlay, ta mission consistera à accompagner l’ensemble de nos utilisateurs via notre outil de chat(e)Prise en main de la plate-forme, conseil et expertise vidéo, remontée des bugs, détection et définition des nouveaux besoins… tu seras leur point de contact. 

Tu démontres une réelle écoute et un excellent relationnel et tu es capable de gérer plusieurs sujets à la fois ? Pour toi, l'utilisateur et son expérience passent avant tout ? Tu es passionné(e) par la vidéo et tu es persuadé(e) que le futur du digital se passera sur ce canal ? 

N’hésite plus à postuler 😉

OUR VALUES 🤩

Creative: We don’t like to take ourselves too seriously — and we take this very seriously! Having fun and expressing our creativity is essential to what we do(e)We’re proud to do things differently at PlayPlay, where everyone gets the chance to innovate, craft, and make it happen(e)

User-first: Our customers are at the ❤️‍ of everything we do because a product is nothing without its users(e)So, we listen(e)We improve the platform(e)We listen again(e)And while we build the software, we build relationships — all with a personal PlayPlay touch(e)

United: At PlayPlay, there are no egos(e)We’re motivated by what we can achieve together(e)Cross-team projects are our specialty and we support each other at every opportunity(e)With mutual respect, honest communication, and transparency, we come together to share our expertise and achieve our collective goals(e)

Ambitious: Yes, we’re humble as individuals(e)But together, we’re dreaming big(e)We’re not afraid to go fast and take risks: if Plan A doesn’t work, we go to Plan B, and so on. 

Committed: We each take ownership of our subjects and put our personalities into our work(e)As a group of passionate individuals, PlayPlayers are prepared to give it all for the team(e)We expect the best from each other, but first, we expect the best from ourselves.