Cette offre est lié au département Marketing & partnerships
Mots clés:
Marketing
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture(e)Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation(e)Let’s talk.
About the role:
The mission of our global Customer Marketing team is to enable customers to achieve and recognise value from Aircall (so that they will renew, expand, and recommend us to others) through value-added marketing and communication campaigns(e)The right candidate for this role will proudly wear our value of Customer Obsession as a badge of honour.
We are looking for an Associate Customer Marketing Manager, who can speak both French and English, to join our growing Customer Marketing team(e)The Associate Customer Marketing Manager will work with our Customer Success and Product Marketing Managers to develop action-oriented customer communications and marketing campaigns, with the aim of enabling Aircall customers to thrive(e)You will make a significant impact as the third customer marketer on this new and growing team, which sits within the Product Marketing department.
Your mission @ Aircall:
- Develop a proactive customer communications strategy, including scalable templates, in coordination with internal leaders.
- Align with our Brand team to keep a consistent brand voice across all marketing and PR initiatives.
- Contribute out-of-the-box ideas and expertise for new customer marketing programs, as well as improvements to existing programs.
- Own the customer communications email calendar and eventually become the primary Marketo expert on the Customer Marketing team.
- Drive customer action with coordinated product launch activities in collaboration with Product Marketing Managers.
- Execute innovative, on-brand programs using channels such as email, in-product messaging, webinars, and other tactics that help customers unlock value.
- Prioritise and implement requests for customer communications, working with diverse teams across the company.
- Manage our monthly customer newsletter and find ways to continue to improve the process, layout, and content.
- Measure and report on the effectiveness of customer marketing and communication initiatives.
A little more about you:
- 1-3 years of relevant work experience in a B2B marketing or customer-facing role, such as customer success, support or sales
- Interest working cross-culturally and cross-functionally on a global team
- Excellent written and verbal communications skills in both English and French
- Firm understanding of B2B marketing, especially SaaS
- Ability to seek out, interpret, and synthesise relevant data across multiple channels
- Strong analytical problem-solving and project management skills
- Bias to action, proactive, and innovative by natureDisplay customer empathy, adaptability, curiosity, and attention to detail in everything you do
- Experience using Marketo, Salesforce, or other comparable marketing and sales tools is a big plus
Aircall is constantly moving forward(e)We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
? Key moment to join Aircall in terms of growth and opportunities
?♀️ Our people matter, work-life balance is important at Aircall
? Fast-learning environment, entrepreneurial and strong team spirit
? 45+ Nationalities: cosmopolite & multi-cultural mindset
? Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all(e)We’re working to create a place filled with diverse people who can enrich and learn from one another(e)We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open(e)Above all else, we understand and acknowledge that we have work to do and much to learn.
Plus d'offres d'emploi chez Aircall
Paris, France
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