Cette offre est lié au département Community
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Account Manager
Discover our galaxy 🪐
Since 2013, when Malt was founded by Vincent Huguet and Hugo Lassiege, Malt has become Europe’s fastest-growing freelance marketplace, now home to a dynamic community of 470k+ freelancers, 50k+ companies, and 500+ Malters.
At Malt, we believe that success is powered by the perfect combination of the right people, the right team, and the right projects(e)We’re merely the “planet” at the heart of this “galaxy of work” bringing everyone together.
To do this, we’ve built the industry’s leading freelance management solutions—all on a powerful, AI-driven tech platform—to match companies with the right freelance talent(e)But we’re more than just a connector(e)Our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more(e)For us, it’s all about giving both freelancers and companies added peace of mind, so that every experience on Malt is nothing less than (inter)stellar.
Today, our company is growing fast and we need people like you to help us write this next chapter(e)So, if you’re up for a rewarding challenge, don’t wait—get your ticket to planet Malt today(e)Because together, we can change the world of work.
We are a tech company with a human approach 👽
- Strong company culture fueled by 500+ Malters from 18+ countries
- Offices in France, Germany, Spain, Belgium, United Kingdom, the Netherlands and the Middle East
- Committed to equality and diversity (50% of people managers are women)
- Strong career path policies allowing all Malters to develop and grow equally
- Backed by renowned investors including ISAI, Eurazeo Growth, Goldman Sachs and BPI France
- Recognized twice by LinkedIn as one of the best start-ups to work at
Explore your future career 🔭
About the role
As Malt is growing and scaling we are looking for motivated individuals to join our Freelance Success teams(e)The Account Manager for freelancer's mission is to groom our most valuable or most promising talents: make them successful with Malt(e)The North Star is to support in their journey and add value to the talented independents that our clients are most interested in(e)This team is the spearhead of our growth strategy towards our community of freelancers, and lays out the first steps of successful collaborations for these individuals.
As an Account Manager for Freelancers:
- You operate as a dedicated agent for Malt most valuable talents, bringing a white glove service
- You provide business insights, advices and recommendations (raising tech skills most requested by the client, daily rate)
- You unlock the potential of our freelancers (find relevant projects for them, making sure they find their next project via Malt)
- You are the point of contact for the top freelancers (Super Malter) and you address their request, with the help of the Customer Experience team when relevant
- You are a reference for them and prove Malt is a long term business partner
- You own your portfolio of Freelancers: you’re responsible for its growth and success
- You run daily operations within targets (volumes & SLA)
- You provide visibility and tracking to the team and the management on the performance of your portfolio
- In constant interactions with the freelancers you aggregate insightful internal reports that Community & Sales teams can leverage on to increase their understanding of the talent ecosystem
About you
- Business school degree or equivalent
- You have a first experience in Account / Success Management or Recruitment in fast-paced environments
- You are eager to identify, support and groom highly skilled freelancers and create impact for them, for our clients and for Malt
- Excellent interpersonal and communication skills
- Curious about tech industries, jobs and skill sets
- You are a French speaker with fully professional English and comfortable in an international environment
Our recruitement process:
- Screening with Elisa, our Talent Acquisition Manager, to better understand your background, aspirations and answer your questions (30-45 minutes)
- Interview with your future manager, Josselin, to discuss your experience and the role in more detail (45-60 minutes)
- Home assignment to prepare and present in order to evaluate your hard skills with Josselin and the Senior Freelance Success Manager
- Final interview with a C-Level to discuss Malt’s long term vision
Malt is the perfect space to thrive personally and professionally 💫
- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
- Equity: Every Malter is entitled to stock options
- Lunch vouchers: €9/day on your Swile card.
- Transportation: 50% reimbursement (any type of transport)
- RTT: From 8 to 12 days off
- Malt sabbatical: After three years of service, every malter is entitled to one month of sabbatical leave.
- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.
- Remote work: Hybrid remote policy
- Annual off-sites: Les Arcs, Amsterdam, Ibiza… Where next ?
Ready? Get your ticket to Malt 🪐
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