Cette offre est lié au département 👩🚀 tech
Mots clés:
Engineering
Support
Snapshift’s mission is a big: simplifying HR for small and medium-sized businesses across Europe - less admin, more human.
Snapshift already helps 6,000+ independent businesses, franchises and groups in the hospitality, retail, healthcare sectors and beyond(e)In a nutshell: any businesses with frontline workers and employee shifts to schedule can use Snapshift.
From onboarding, to scheduling, to simplifying the monitoring of vacation and sick days, all the way through to one-click payroll prep… Snapshift helps SMBs to free themselves from administrative tasks and focus on what’s important: its customers and team.
Snapshift is growing quickly, tripling its revenue year over year and doubling the size of its team(e)6,000+ customers and 100,000 employees use the app on a daily basis all over France… and soon in the rest of Europe thanks to its 40 million Series A in early 2022.
Job Description
As a Technical Support Engineer, you will join the Engineering team.
As a product expert, you will be the primary point of contact for the Support and CSM teams for all technical issues.
This is an opportunity to play a key role in collaboration with a variety of teams, and to have a real impact in providing solutions and answers to our customers.
Missions
Ensure effective incident resolution and overall quality of our platform by:
- Developing a thorough knowledge of the Snapshift product
- Investigating and reproducing reported anomalies so that they can be handled as efficiently as possible
- Collaborating with the Tech, Product and QA teams to prioritize solutions, assign tickets and ensure successful resolution of incidents
- Communicating on incident resolution with the Support and CSM teams
- Analyzing the evolution of incidents over time, in order to advise the Tech and Product teams on the long-term improvement of Snapshift
- Being a driving force on the improvement of the process and the tools used
Profile required
- You have 2 years experience as a Support Engineer
- You are fluent in French and English
- You are curious, autonomous, rigorous and organized
- You have a good analytical mind to identify, investigate anomalies and improve our processes
- You have notions of scripting and/or administration language
- You like to work in a team, communicate and solve problems
- You are familiar with ticketing tools such as Jira, Intercom or Zendesk.
Interview process
- Step 1: HR screening and/or exchange with our CTO (30 min)
- Step 2: Technical test
- Step 3: Technical exchange with Raphaël, our CTO and team members (90 min)
- Step 4 : Culture Fit (lunch, CEO...)