Snapshift recrute un(e)
Customer Care
CDI • France
Cette offre est lié au département 🔥 customer success
Snapshift’s mission is a big: simplifying HR for small and medium-sized businesses across Europe - less admin, more human.
Snapshift already helps 6,000+ independent businesses, franchises and groups in the hospitality, retail, healthcare sectors and beyond(e)In a nutshell: any businesses with frontline workers and employee shifts to schedule can use Snapshift.
From onboarding, to scheduling, to simplifying the monitoring of vacation and sick days, all the way through to one-click payroll prep… Snapshift helps SMBs to free themselves from administrative tasks and focus on what’s important: its customers and team.
Snapshift is growing quickly, tripling its revenue year over year and doubling the size of its team(e)6,000+ customers and 100,000 employees use the app on a daily basis all over France… and soon in the rest of Europe thanks to its 40 million Series A in early 2022.
Job description
Is customer satisfaction at the core of your concerns ?
Join the Customer Care Team and create an amazing user experience with us !
Your role ? To accompany and to retain our customers.
How ? By becoming a product expert and by supporting them !
Missions
Being a Customer Care at Snapshift means :
- To be a product expert,
- To handle customer requests via online chat and phone,
- To accompany customers as they learn to use our application and to ensure their satisfaction,
- To participate in the resolution of bugs (tests, creation of tickets, follow-up...) in conjunction with the internal teams,
- To participate in the improvement of our teaching materials (update of the online guide, design of training videos),
- To work with the product team in order to improve our application and user experience,
- To take an active part in our processes’ reflection
Your assignments may change over time.
Looking for
You are the one we need, though :
Autonomous and proactive, you are able to adapt to a dynamic and demanding environment.
Your rigorous and organised nature, your team spirit and your sens of service enable you to help customers effectively in all situations.
Your spelling is impeccable (even when you have to write fast because on the chat, it is not forgiving).
You are interested in HR issues and are comfortable with calculations (we often get out our calculators to check our clients' payrolls).
You like to learn, you have a good sense of synthesis and you are able to quickly familiarise yourself with the company's processes.
… If you have recognized yourself in the description, join us !
Hiring process
Step 1 : HR Screening with Milena, our Senior Talent Acquisition Manager (30')
Step 2 : Management fit with Julie, Head of Customer Success, and Kimberley, our Customer Care Team Lead (60’)
Step 3 : Skill test
Step 4 : Culture fit in our office