Cette offre est lié au département Publisher acquisition
Founded in 2014, Ogury is a global leader in mobile brand advertising. Ogury Advertising Engine is an integrated stack of technology designed and optimised for branding campaigns on mobile. It uses safe data to deliver relevant ads in a brand safe and fraud-free environment. The 1500+ advertisers working with Ogury constantly receive superior performance and effective protection. Over the last seven years, we have expanded to over 400 employees across 16 offices.
Starting our journey in Paris, we have become one of the leading french tech success stories. We were featured in Sifted's French tech startups and scaleups to watch in 2021 and also listed as the Financial Times 2021 Europe’s fastest-growing companies 1000.
There's never been a more exciting time to become an Ogurian!
About the Role
Ogury are looking for a Escalation Engineer to work between our Support and Development functions. As an Escalation Engineer, you will develop and maintain relationships with some of the largest digital publishers in the world to make them successful integrating and operating Ogury’s Consent & Monetisation technologies (Mobile in-app SDK, Mobile Web solutions,...).
You will support both Development and Support in this position, whilst automating processes and working with development team on escalating any issues that may occur when integrating our SDK to our publishers.
This is an exciting and new position in the company Organisation, so could this be a good fit for you?
What you will be doing
- Working closely with the development team in Paris and support functions in many locations such as the Americas, EU and Asia.
- You will be dedicated to deeply analysing any complex issues that may arise, as well as estimating timings on fixes/corrections.
- As an Escalation Engineer you will be required to deep dive and develop on the bugs/issues that may arise when integrating our SDK.
- Speak with the publishers with the publisher managers and be in a great position between development and generic support with the ability to help find the improvements for the product and correct it.
- Providing excellent support and customer service to our publishers, and understand their needs to prepare and execute the integration for the publishers.
About you
- Previous experience using Android and iOS technologies such as Objective-C and Kotlin.
- Current experience in developing complex applications
- Experience in JIRA Ticketing
- The ability to analyse and find issues and fix them in a timely manner.
- An understanding of web applications and how this is working is also a bonus
- Strong customer service skills, as you will be speaking to our publishers directly.
- Someone who can work autonomously, but can communicate cross-functionally with many different teams in different locations.
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