Cette offre est lié au département Customer success
WHO WE ARE
Inato is a tech-for-good company striving to bring clinical research to each and every patient, regardless of who they are or where they live(e)To do this, we are building the world's first clinical trial marketplace to create greater visibility, access, and engagement across a more diverse population of doctors and their patients.
Drug development is a challenging, intellectually complex, and rewarding endeavor: we enable global pharmaceutical companies and clinical researchers to more efficiently work together when developing effective treatments for diseases affecting millions of people(e)The marketplace currently offers clinical trials from leading companies to over 1000 sites across the globe(e)And we are well poised for growth in 2022.
We have a growing team of passionate pharmaceutical experts and software engineers, professional service members, and many more - all bringing their unique perspective to solve the challenges facing clinical research(e)Our team members live by our company values to be bold, resilient, caring, and pragmatic(e)If this sounds like you, join us!
THE ROLE
The operations team is looking for Site Partnership Manager to manage site relationships, help them get matched with pharmaceutical trials in the Inato marketplace, and troubleshoot issues as they begin activation and enrollment(e)The role reports to the Head of Site Partnerships.
? Responsibilities
Site Onboarding
- Onboard sites to the Inato platform and ensure the site community understands the marketplace’s value.
- Work with sites to keep their profiles up-to-date so they can be matched to upcoming trials.
- Build strong relationships with sites to keep them engaged and satisfied with Inato’s offerings.
Site Selection
- Evaluate site capabilities so we recommend the candidates with the highest likelihood of trial success to sponsors.
- Regularly meet with sites to ensure their applications are accurately completed on-time and that they understand next steps in the selection process.
Site Performance
- Help sites troubleshoot issues to ensure effective trial performance.
- Be sites’ advocate and work with project management team to help escalate site issues to sponsors.
Other Responsibilities
- Manage internal tools to ensure all stakeholders are up-to-date on-site progress through trials.
- Regularly collaborate with colleagues across operations, products, and more!
? Requirements
- 3-5 years of managing relationships with clients as a Customer Success, Project Management, Account Manager or equivalent
- Experience working in the clinical trials industry
- A fluent level in English (written and verbal)
- Highly organized with great follow-up skills
- Strong technical aptitude, with the ability to rapidly learn new technologies and take advantage of new concepts
- Motivated by the idea of having a large impact and learning quickly in a fast-growing startup
Nice to have
- Other languages - we work with sites around the world!
? Why join us?
- Have a positive and strong impact, working in a "tech for good" company
- Be an early employee at a growing company where you’ll have ability to provide feedback that can shape the company’s future
Great working conditions:
- Competitive salary and equity
- Remote first philosophy
- Full transparency internal communication
- Amazing office with an incredible view in the center of Paris if this is important for you
- Flexible hours
- Top-of-the-line gear
- Free books and learning material
Healthy environment:
- Modern free health insurance (Alan blue)
- Contribution to healthy activities (Gymlib)
- Compensatory time (RTT)
- Luncheon voucher (Swile)
Inato is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.