WeMaintain recrute un(e)
Product Designer Senior
CDI • Paris - hq
Cette offre est lié au département Design
Mots clés:
Senior
Product Design
? Our mission: Put the best of people and technology at the heart of the built environment(e)By combining the expertise of field engineers and the agility of technology, we seek to be a leading player in facilitating the economic, digital, environmental and social transition for the better and in particular in the advent of the smart building.
WeMaintain began in 2017 with a simple observation: for years, the relationships and treatment of asset owners, building managers and engineers have been kept to a minimum standard within the building maintenance industry(e)Elevators that only work every other day or escalators that break when you have a suitcase - does that sound familiar? This market is very niche and yet it represents 100 billion euros(e)In order to meet customer needs, WeMaintain has recently moved into fire safety systems through an acquisition in the sector.
We are challenging and disrupting the industry with the conviction that combining technology and innovation for the development of digital tools, and the enhancement of technical professions will be successful:
- By giving back autonomy, time and recognition to the engineers: the true experts in the field and indispensable for successful performance.
- By building our digital solutions with our own technology, hardware and software, in order to provide real-time, reliable and comprehensive data and information to optimise building management.
Everything in the company is built around its values: **Care, Grit, Uniqueness!** We make sure that we apply them every day, whether within our teams or with our customers and partners.
?????? After building a team of diverse backgrounds and skill sets, raising €38.8 million, opening Paris, London and Singapore offices and been adopted by transport, office and residential real estate players, such as Allianz Real Estate, KeolisAmey Docklands (Operators of the DLR), WeWork, Savills and CBRE, we are accelerating our growth, and for that, we need you!
As a Product Designer, you will be part of the design chapter, working closely with 3 designers (Julie,Manon, and Wojtek), 3 Product Managers (Marine, Florian, and Thibault), and several developers (front and back).
You will join the team in charge of simplifying our internal processes with a focus on the operational team's needs(e)The team has a key role in the functioning of WeMaintain, with diverse great focuses:
- Implementation and management of a support system for the follow-up of all customer requests
- Tools improvement for the follow-up of the supply chain and spare parts orders
- Simplification of customer and subcontractor billing workflows
- Daily follow-up of the maintenance throughout the life of the contract, for the customer as well as internally (onboarding of a new contract, management of emergencies, etc.)
- Use of data to make clear and actionable reports internally and for customers
- The team is responsible for the largest part of operations-oriented features & tools
You will work in an international environment and will have to take into account the specificities of each country.
You will work on a few exciting challenges:
- Identify and solve our user's problems by adopting a collaborative and iterative approach
- Support the company's growth with new markets launches and international expansion
- Build a product in line with our vision and strategy, while taking into consideration the technical and time constraints
Your main tasks:
- Lead user research to identify and understand the needs and pain points of our personas, correlate them with business objectives and share the results with the teams
- Collaborate with the Product Managers and your team to prioritize the most impactful features based on user needs and business needs
- Take part in the entire design process from discovery to development, in collaboration with product managers, designers, developers and different stakeholders
- Implement different tools and methodologies to increase our design standards
- Improve our Design System to allow us to deliver the best
You are the right person for us if:
You have strong experience as a product designer (+5 years)
You are creative, rigorous and autonomous
You are adaptable: you can take complex problems outside your skillset and quickly adapt to solve them
You like working in collaboration and have great communication skills; you can explain your decisions to all team members and listen to others’ opinions
You have experience in an international environment
What we offer to you:
- Very flexible context
- Shaped the way it works
- A team open to change and improvement
- Initiative = right to make mistakes
- Design chapter full of side projects and events!
- fair pay
Recruitment process:
- Call or virtual meeting with Mélina, our recruiter in charge of this position - 30 Min
- Meeting (virtual or real) with 2 people from the design team - 1h
- Meeting (virtual or real) with 2 people, 1 from the orchestrate and 1 from the PM team - 1h
- Case to do at home - 1 week
- Meeting (virtual or real) with some of your future colleagues - 45min
- Welcome to WeMaintain! ?
Why join us?
1️⃣Like any start-up, we offer you:
- 50% reimbursement of transportation costs
- 50% reimbursement of mutual insurance costs
- Memorable parties every 3 months
- Ambition and challenges
2️⃣Like some start-ups, we also offer you:
- A team of inspired and inspiring colleagues able to talk to you about their project for hours
- To provide you with the best possible set-up so that your remote working conditions are optimal (screens, chair, mouse, headset, keyboard and everything else you will need)
- A caring and adaptable work environment for any situation
- Regular exchanges with each member of the team, regardless of country
- To choose your own work rhythm: face-to-face, remote-partial or full remote
- 50% of your Gymlib subscription fee is covered
- Support for your mental health thanks to Moka.care (https://www.moka.care/)
- BSPCEs, for all employees
- A well-groomed arrival, with a welcome pack and a well thought-out onboarding
3️⃣ Like no other start-ups, we offer you the possibility:
- To belong to a journey where each collaborator has role to play: inclusive recruitment processes, Q&A sessions with the co-founders, a team weekly where transparency is a must
- To be in a work environment where feedback, diversity and trust are intertwined(e)For example : for feedback, 360s are organised regularly; for diversity, we make sure that the team is not an army of clones; for trust, we don’t monitor each employee’s working hours
- To feel a desire to surpass ourselves together
- To meet passionate people, who come from very different jobs and backgrounds
- To advance quickly in your career if you wish
- To join a company with a very high level of ambition
- To disrupt an unsexy yet very interesting market!
In a world with Covid, we have:
- Generalised remote policies very early on
- Provided psychological support
- Delivered work chairs and screens for those who needed them
- Changed the organisation to ease exchanges between businesses and between countries
- Strengthened HR tools to ensure better follow-up of each person (15five ? Progression)