Operations Associate

We set the bar in Global Chauffeuring Standards and it will be your job to coach and engage Chauffeurs - helping them to achieve the Wheely Standard in the service levels they provide to passengers(e)You will need to understand their motivations and how to harness these to encourage them to Chauffeur for Wheely and deliver a service like no other(e)You join at a unique time where you will be able to shape the role and offering to our prospective Chauffeurs.

About Wheely

Wheely is a Swiss-founded British luxury services company(e)We lean into both cultural identities: Swiss privacy and British prestige hospitality(e)Our product combines highly-trained chauffeurs, fine in-car experiences, and instant journey availability via a well-designed app.

Our mission is helping clients reclaim their time, by connecting them to the places and people that matter to them in a thoughtful, discreet, and efficient manner—whether that’s journeys to the office, picking up their relatives from the airport, or taking their children to school.

Responsibilities

• Communicate with chauffeur partners, providing detailed feedback; coaching them to uphold Wheely's passengers’ expectations, and provide expert insight in response to chauffeuring questions.
• Support in building the feedback loop between the quality inspector, customer service and operations to continuously improve French chauffeurs’ quality standards.
• Partner with peers in other regions to continuously improve the quality assurance process, ensuring chauffeurs are at the forefront of chauffeuring standards.

Requirements

• Desired experience in a customer-facing environment or hospitality.
• Ability to communicate fluently in French and English.
• Passion for exceptional customer service, high quality standards and paying attention to detail.
• Data proficiency to provide actionable insights which drive continuous business improvements.
• High emotional intelligence with the ability to communicate and influence.
• Ability to work cross-functionally and successfully balance priorities.

Benefits

• Highly competitive compensation package
• Equity option plan for every employee
• Monthly credit for journeys with Wheely
• Private health, life and critical illness insurance
• Allowance for learning and development
• Monthly lunch allowance
• Top notch equipment