Operations Associate - Quality Coach

We set the bar in Global Chauffeuring Standards and it will be your job to coach and engage Chauffeurs - helping them to achieve the Wheely Standard in the service levels they provide to passengers(e)You will need to understand their motivations and how to harness these to encourage them to Chauffeur for Wheely and deliver a service like no other(e)You join at a unique time where you will be able to shape the role and offering to our prospective Chauffeurs. To this end, you will communicate with chauffeurs online/offline and provide actionable data insight.

Reporting to the Senior Operations Manager for France, you will have a hands-on approach to meet this challenge and support the French team to become the fastest growing market within the company.

About Wheely

Wheely is a chauffeur-hailing app, setting a new standard in urban transportation(e)We provide a premium, comfortable and consistent experience to consumers and clients.

Founded in 2010, we are available in Paris, London, Moscow and seven other cities(e)Our goal is to establish Wheely as the leader in premium ride-hailing in all tier-one cities globally(e)We have raised $28 million, including a $15 million Series B round, to accelerate our growth and build a great place to work.

Responsibilities

• Communicate with chauffeur partners, providing detailed feedback; coaching them to uphold Wheely's passengers’ expectations, and provide expert insight in response to chauffeuring questions.
• Support in building the feedback loop between the quality inspector, customer service and operations to continuously improve French chauffeurs’ quality standards.
• Partner with peers in other regions to continuously improve the quality assurance process, ensuring chauffeurs are at the forefront of chauffeuring standards.

Requirements

• Experience in a customer-facing startup role.
• Ability to communicate fluently in French and English.
• Passion for exceptional customer service, high quality standards and paying attention to detail.
• Data proficiency to provide actionable insights which drive continuous business performance.
• High emotional intelligence with the ability to communicate and influence.
• Ability to work cross-functionally and successfully balance priorities.

Benefits

• Highly competitive compensation package
• Equity option plan for every employee
• Monthly credit for journeys with Wheely
• Private health, life and critical illness insurance
• Allowance for learning and development
• Monthly lunch allowance
• Top notch equipment