Cette offre est lié au département Sales
Mots clés:
SaaS
Customer Success
The Revenue Enablement team is a key player in ensuring 360Learning’s growth(e)The team is instrumental in ensuring all Global CS teams are fully equipped to hit the ground running after onboarding and achieve their objectives quarter after quarter.
As Enablement, we provide the organization with the information, training, content, and coaching they need to be more efficient and effective in engaging clients along the client journey.
As the Global CS Enablement Manager at 360Learning, your main objectives will be:
- To lead the scaling of the 360Learning Global CS team by onboarding Client Success Partners, Solution Architects, Learning Engagement Coaches, and Support Agents – the 4 roles that make up our Client Success Team.
- To ensure all CST members have the knowledge, skills, and content they need to ensure renewal and upsell of each client in their portfolio.
Within a month, you will
- Develop an understanding of our market, target customer, sales process, content, and onboarding
- Master the use of the 360Learning platform for your training purposes
- Deliver your first training
- Set your first set of OKRs
Within 3 months, you will
- Lead the scaling of the Global CS Sales team by overseeing new hire onboarding from Day 1 until their first client meeting(e)Track ramp-up time and propose strategies to reduce it
- Ensure each CST member is up-to-date through continuous training
- Collect inputs from CS leadership, the field, and the different business units to understand what the highest priority training needs are(e)Identify the right subject-matter-experts to collaborate with on top-priority trainings
- Ensure the timely delivery of the trainings and the proper implementation of their content in the field
- Master our internal tools
Within 6 months, you will
- Reduce time-to-first-meeting by streamlining the onboarding
- Work with Enablement team to create content for the CST
- Equip each CST member with the right content for the right client
Within 12 months, you will
- Explore external coaching opportunities for CS leaders and CST members
- Lead cross-functional projects to ensure we’re maximizing renewal and upsell potential
The Skills Set
- Fluent in French and English; bonus: German
- 3+ years of experience in B2B SaaS startups, ideally in Sales/CS roles
- Able to lead a project from building out the idea to measuring the impact after delivery
- Eager to roll up your sleeves
- Focused on impact
- You work fast
- Able to communicate and work asynchronously with teams
- Strong convexity fit
What We Offer
- Compensation(e)Competitive package (including a variable component and equity)
- Benefits/Perks(e)Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
- Balance(e)Flexible hours, full remote work possible anywhere in France
- International team. Offices in London, New York and Paris
- Culture(e)A framework that will make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond
Interview Process
- Call with our recruiter
- Interview with the coach
- Case study with the team and the coach
- Meet & greet with the team
- Cultural fit interview with the CEO
- Offer!
#LI-GV1
Who We Are
360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning(e)Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge(e)360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.
360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus(e)Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London(e)You can learn more in this blog post from our CEO: https://360learning.com/blog/top-down-management/.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion(e)Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate(e)Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment(e)We want to learn from and with you!