Cette offre est lié au département Customer & strategic marketing
At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?
Join us in this tremendous adventure !
ABOUT
Launched in 2013, ManoMano is the European leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products(e)With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.
ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.
ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints(e)Currently in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes.
We currently are more than 900 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 4 offices (Paris x2, Bordeaux and Barcelona).
Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand(e)Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place(e)Empowering people to responsibly make their own kind of world is our mission.
OUR COMPANY CULTURE ?
People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
OVERVIEW
To consolidate its position as the European Online Home Improvement leader, ManoMano has put technology at the heart of its strategy.
We are convinced it is by fluidly delivering qualitative products that we will be able to offer our clients and merchants all the functionalities to revolutionise their online experience(e)As a fast growing company, we are always on the look for ingenious and passionate people..
Background & Missions
In the CRM team, and directly reporting to the Lead CRM, you will be immersed in a pole that is key to ManoMano's growth: you will have different interactions with others team (customer service, product, brand, sourcing, IT…)
Your main objectives are to dynamise the relationship between ManoMano and each customer through design, concept, manage and optimize interactions (Email, SMS, Push Notification).
Your missions:
Activation / Animation of the database :
- Manage CRM campaigns for FR : Schedule and manage content in collaboration with sourcing, communication team, UX and Product team.
- Test different channels to engage our customers
- Increase the personalized content on different touchpoints that contribute to a better customer experience.
Customer Retention :
- Define and implement several 360° customer journey automation(e)(Email, SMS, Push web Notification, App Notification, Audience, Etc…)
Strategy and analysis :
- Manage customer database (check the database health, # database qualification)
- Data Exploration to optimize our segmentation and create audiences in collaboration with the data engineering team.
- Contribute to build customer life cycle.
TO CONCLUDE
Above all things, joining us is a personal experience, where a global project and core values are underpinned by individual skills(e)Our camaraderie, efficiency and employee-focused mindset (which is particularly important to us!) have led ManoMano to become renowned for its optimal working conditions it provides : know that we are among the top 5 French companies with the best work-life balance ! If all of the above rings a bell, it probably means that we are meant to be meet each other !
Profile Requirement
- Bac + 5 graduated from a Great Business School / Engineering School / other (or equivalent university education)
- Minimum 5 years of experience on a similar job (already used Selligent or equivalent adobe campaigns)
- Good Database / SQL skills
- Good technical knowledge
- Creative / Innovative
- Good digital culture
- 100% customer oriented (or prefer customer centric)
- Data Driven
- Autonomous and adaptable (able to work in a constantly changing environment)
- Curious (with) a strong desire to learn
- Team spirit and excellent interpersonal skills
- Appetence DIY / Gardening by position
- Leader, able to lead carry ambitious projects
What ManoMano has to offer
- People: Smart/ diverse backgrounds / international environment/ A positive, supportive & dynamic atmosphere
- Work: office/ hybrid/ full remote is possible
- Salary: competitive salary package
- Technology: Get a laptop you love to do your best work
- Time off: 7 weeks of paid vacation + vacation premium $$
- Sports: free gym
- Healthcare: mutual (60% taken care by MM)
- Retreats/ fun: music room/ a terrace/ modern office/ Crafternoons every Thursday afternoon (share your knowledge, learn from others)/ External events attendance, fairs & Meetups
- Food: all the coffee you can drink/ Restaurant card (Swile)
- Transportation: 50% reimbursement
- MM employee discount
- Parents: flexible policies
At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow.
We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.
The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.
The data is kept for 2 years from the date of your application(e)You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data(e)You can also exercise your right to the portability of your data(e)Consult the cnil.fr website for more information on your rights.
To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.
If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.