Cette offre est lié au département Commerce & international growth
At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?
Join us in this tremendous adventure !
ABOUT
Launched in 2013, ManoMano is the European leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products(e)With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.
ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.
ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints(e)Currently in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes.
We currently are more than 900 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 4 offices (Paris x2, Bordeaux and Barcelona).
Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand(e)Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place(e)Empowering people to responsibly make their own kind of world is our mission.
OUR COMPANY CULTURE 💙
People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
The ‘Customer Retention’ team’s mission is to convert qualified visitors into profitable customers, our main objective being to maximize customers’ lifetime value(e)To support Manomano long-term growth and profitability, we need to enlarge and smartly retain our base of contactable and recurring customers.We are looking for a Business Owner CRM to join the CRM team and be the business referent of the product team.
If you are passionate about managing projects forward hand in hand with Product and tech teams with a very high business impact, then this role is for you !
You wake up every morning sharing the business vision with the product team and expressing the business and market needs into product requirements(e)You define the CRM product roadmap and you are the master of data flows and usescases !
Deep inside, you are all at once : a business analyst, and tech-lover and a good communicator who is constantly looking for the right tools, features and datas for ManoMano teams.
Your main tasks will include:
- Management and evolution of the portfolio of CRM tools
- Be the business referent of the product team, and co-buiding the backlog with the Product Manager(e)You are responsible for business priorities, deadlines and KPIs
- Supervise the implementation of functionalities according to business needs and priorities in close collaboration with the IT teams
- Test and iterate on use cases until the objectives are reached
- Run usecases in production to meet business objectives
- Manage and ensure cross-product / roadmap monitoring: risk management, identification of opportunities
- Be the technical and functional referent on the different products to guarantee the business vision
- Make continuous improvement on products by taking a close interest in the market trends, in collaboration with tech teams and by guaranteeing business needs(e)
- Test & document the usescases put in place
→ Your job will have a considerable impact on ManoMano’s growth and profitability
Requirements - PLEASE READ CAREFULLY
Background :
- Higher degree in computer science, business school, engineering or equivalent;
- Minimum experience of 5 years
- Major experience related to CRM tools (Selligent, Batch, Tinyclues, Sinch, Splio…)
Required Skills :
- Knowledge of IT environments (infrastructure, architecture, ...) + Experience with APIs
- English imperative: some of the teams do not speak French
- Understanding of CRM and retail business issues
- Mastery of tools and marketing automation
Skills :
- Leadership and ability to animate and manage a wide range of stakeholders across a large and complex organisation
- Deep understanding of CRM tools and technical stack (data flows…)
- Masterize Html + CSS A strong analytical, clearly structured & detail-oriented mindset with a passion for constant optimizationFull autonomy in problem solving
- The ability to synthesise and explain problems, analyses and solutions
- SQL knowledge is a plus
Mindset :
- Creativity and out of the box thinking to create a real difference on our value proposition, identify solutions & shortcuts
- Ability to evolve in a very fast-paced environment and to juggle between short term requirements and long-term vision
- Pragmatism and ability to prioritise
- In our retention team, joyfulness, humour as well as humility and transparency add up to Manomano values (Boldness, Ingenuity and Care)
What ManoMano offers you
- People: Smart/ diverse backgrounds / international environment/ A positive, supportive & dynamic atmosphere
- Work: office/ hybrid/ full remote is possible
- Salary: competitive salary package
- Technology: Get a laptop you love to do your best work
- Time off: 7 weeks of paid vacation + vacation premium $$
- Sports: free gym
- Healthcare: mutual (60% taken care by MM)
- Retreats/ fun: music room/ a terrace/ modern office/ Crafternoons every Thursday afternoon (share your knowledge, learn from others)/ External events attendance, fairs & Meetups
- Food: all the coffee you can drink/ Restaurant card (Swile)
- Transportation: 50% reimbursement
- MM employee discount
- Parents: flexible policies
At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow.
We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.
The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.
The data is kept for 2 years from the date of your application(e)You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data(e)You can also exercise your right to the portability of your data(e)Consult the cnil.fr website for more information on your rights.
To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.
If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.