Cette offre est lié au département Operations
Mots clés:
Lead
Operations
On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries(e)We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love(e)We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
Are you driven by managing and leading teams successfully? Do you want to be a key player to help drive a world-class merchant experience? Perfect - then you should join Klarna’s Merchant Operations team!
Merchant Foundation Operations is supporting Klarna’s merchants during the entire lifecycle with Klarna: starting from the onboarding and throughout the whole journey of being live.
The Merchant Foundation Operations teams are responsible for several different processes(e)The team is underwriting, supporting merchants onboarding with Klarna by configuring their details into our systems(e)The team also supports already existing Klarna merchants with any changes they want to make to their configuration and as well as any other support they need(e)At the end of the merchant life cycle the team is also responsible for offboarding the merchants(e)Our aim is to ensure a great merchant journey by offering world-class support.
In this role, you will lead a team of 8-12 specialists as well as be responsible for the delivery of our outsourced operations supporting your market(e)You will share the market responsibility with other managers.
What will you be doing? As Team Lead, you will be responsible following up and delivering on the team's and market’s KPI’s while running high quality operations(e)
Main duties include:
- Responsible for following up and delivering on the team's KPI’s while delivering high quality services.
- Daily alignment with the Senior agents in coaching of the team in order to reach operational targets.
- Work with your team to identify requirements, resolve cases and help drive decisions.
- Interface with stakeholders across the organization.
- Suggest and implement improvements(e)
Who are you?
- You have a proven track record of successfully leading a team with strong results.
- Klarna is looking for ambitious people with tremendous drive!
- A passionate obsession to continuously improve the merchant/customer experience.
- You have a strong capability in knowledge gathering and sharing.
- You have strong business understanding and enjoy handling multiple tasks.
- You have great communication and networking skills, making sure that your stakeholders always know what to expect and when.
- You have excellent communication skills in French(e)
What we offer:
Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other(e)Diversity is part of who we are, and essential to our success.
Ownership & Impact
Here, every voice matters(e)We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space(e)
Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams(e)Win, lose, and learn, we’re on this path together.
The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment(e)We work 2 days per week in the office on agreed days, and then 3 flexible days(e)We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
Challenges & Rewards
We take a very Swedish approach to benefits(e)Support for parents, health and wellness perks—we’ve got you covered(e)
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry(e)With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions(e)Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store(e)With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion(e)For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion(e)Please refrain from including your picture and age with the application(e)