Cette offre est lié au département B2b
Mots clés:
Sales
At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?
Join us in this tremendous adventure !
ABOUT
Launched in 2013, ManoMano is the European leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products(e)With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.
ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.
ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints(e)Currently in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes.
We currently are more than 900 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 4 offices (Paris x2, Bordeaux and Barcelona).
Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand(e)Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place(e)Empowering people to responsibly make their own kind of world is our mission.
OUR COMPANY CULTURE đź’™
People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
Our team
The B2B sales team mission is to provide support both technical and digital to make sure our Pro clients buy easily on our platform and develop a repeat purchase habit(e)The B2B sales team is composed of ~50 agents split between our 3 regions: France, Southern Eurpope and Northern Europe, and a transversal support team in charge of performance, quality, training, tools and process.
Your mission?
Advise and support our UK Pro customers and make human support the cornerstone of our customer experience! You will be a part of the new B2B Northern Europe Sales Team, you will report directly to the B2B Sales Manager - Northern Europe. The Northern Europe sales team will be based in ManoMano Paris office (RĂ©publique)
Missions :
- Give the best support to pro customers who call us: accompany our pro into their purchases and Manomano Pro website’s handling
- Generate additional BV through outbound calls, hot leads generated by existing customers (ex: abandoned cart)
- Give technical advice on our pro specialities: plumbing, sanitary, heating, electricity, toolings, construction works, etc.
- Maximize satisfaction of our customer and stimulate repurchase: provide reinsurance on delivery and inventory, optimize shipping fees, etc.
- Be a part of a new team! Participate in new Sales initiatives adapted to your market
Preferred experience :
- min 2-3 years degree (Bachelor’s degree)
- 2-4 years of experience, including in sales or in an activity with customer contacts related to construction materials (plumbing / sanitary / heating, electricity, tooling…)
- Good knowledge in products and expertise related to construction
- English native, French would be a plus
- 100% customer centric
- Good digital culture
- Autonomous and adaptable (able to work in a constantly changing environment)
- Team spirit and excellent interpersonal skills
At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow.
We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.
The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.
The data is kept for 2 years from the date of your application(e)You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data(e)You can also exercise your right to the portability of your data(e)Consult the cnil.fr website for more information on your rights.
To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.
If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.