Cette offre est lié au département Tech
Virtuo is your car, on-demand(e)We’re bringing all the freedom of driving without the burdens of owning a car for you, our cities & the planet.
Launched in 2016, our on-demand car rental app is releasing cities and their citizens from the burden of car ownership(e)Virtuo is freeing up space and time, putting the freedom of driving in people’s pockets, not parked on city streets.
Our mission is to create a delightful on-demand car experience.
Our vision is a future with no personal cars.
In 2021, we closed our Series C funding round, led by AXA Venture Partners, and are now active in 21 cities (as well as 30 airports and train stations) across France, Spain, United Kingdom, and Italy (with more to come).
Key Facts
? +1,700,000 downloads │ ? +100,000 users │ ? +3,500 cars │ ? +100 Virtuoses
? Fundraising in 2021: €96M (Investors: AXA Venture Partners (AVP), Bpifrance Large Venture, Alpha Intelligence Capital, H14, Groupe BPCE, Natixis, Balderton Capital, Iris Capital and RAISE France).
? Rewards: Best apps on the app store 2016&18, BPI France and 2021 FrenchTech Top 120.
? We are in France, U.K, Spain, and Italy (?? soon), service available in 54 locations
The opportunity
The perfect car, at the perfect time, and zero defects(e)This is the Virtuo experience that we aim for in the Product department.
We deal though with a huge functional landscape: customer and expert Apps and Websites, B2B portal, Back-office (fleet, expert, and user management), or even API integration with partners like Kayak, CityMapper, and Expedia.
We wish to recruit a Technical Support L2 to help us achieve our zero-defect objective(e)In direct contact with Customer Service, your role will be to gather bugs, analyze issues and find solutions and coordinate their resolution.
? Your missions :
- Own and improve the incident qualification process
- Communicate regularly with the Customer Service, Operations or Stakeholders about issues
- Perform a deep analysis by leveraging our internal tools (Back-Office, logs, monitoring)
- Coordinate and support the technical teams to solve bugs
- Communicate quality KPIs to the Product team and Stakeholders
- Become the main point of contact for all teams
- Improve the CSAT and make sure we deliver the best experience to our users
? You are the ideal candidate if you:
- Have completed your studies in Engineering School (Bac+5 or Master's degree)
- Skilled with databases (Mongo), monitoring platforms (NewRelic, Grafana)
- Productivity nerd: inbox 0 and keyboard shortcuts should be a second nature
- Rigorous, curious, and autonomous
- Communication skills in English and French
? Recruitment process
1(e)Discovery Interview with our People team
2(e)Interview with our CTO
2(e)Interview with our CPO + QA
3(e)Culture fit interview
?Working daily at Virtuo will make you :
- Participate in the revolution of the car rental industry by transforming a traditionally unpleasant and anxiety-provoking service into a fluid, modern and exciting experience!
- Join a fast-growing start-up: we doubled our team in one year, x3 revenue, +2 countries every year ...
- Work in a stimulating environment surrounded by bright, agile, and dynamic profiles
- Be part of a “user-centric” team which is one of the best customer teams in the car rental industry
- Work for an innovative startup where everything is building, in a company where your decisions will have an immediate impact
- Be part of an international team (presence over 4 countries)
? Perks:
- Swile card (lunch card): you'll finally be able to pay exactly the amounts you need, and be done with lunch paper tickets
- Our Office Manager spoils us: drinks, fruits, snacks ..(e)warning to the chocolate and candies addicts!
- Sportive events: if you're an athlete, you will love it, if you're not, never too late! You'll need to burn all those snacks!
- BBQs on our 360° Paris' rooftop this summer
- Medical reimbursement with Alan: you do everything through your phone? This 100% mobile health mutual is meant for you and will answer quickly to all of your medical needs (Full-time only)
- Remote work
- Significant discount on Virtuo rentals, it's time to try all the best cars technology during your week-ends and vacation ;)