Cette offre est lié au département Customer success
Pricemoov is a pricing solution whose mission is to empower revenue managers in the optimization of their margin and income through a better management of their prices,
We've combined our unique pricing expertise and advanced data analytics processes into the simple - yet powerful - Pricemoov Platform which assist our customers in their day-to-day lives and help them capture revenue gains through enhanced pricing strategies.
With a team of 45 and backed by international VCs, we're very well positioned in the pricing software market and maintain huge growth ambition! We opened our office in New York City in November 2021(e)At the end of 2022, meet with the opening of Singapore and we will exceed 100 employees ! join our team we are hiring!
As a Senior CSM, you will focus on these topics :
People: build and nurture active trusted advisor relationships with customers from the champion to the economic buyer and other senior executives, set expectations our company can systematically deliver towards.
Adoption: provide a smooth fast-tracked customer onboarding(e)Enable identification of barriers to successful adoption(e)Design success plans agreed with customers’ senior executives.
Care: lead the team to be a proactive, agile, and responsive escalation point for project and customer issues(e)Work effectively with internal teams to drive rapid resolution.
Value: ensure delivery of periodic Strategic Business Reviews providing an accurate snapshot of the current engagement status and health including performance measurement based on the customer’s goals and objectives.
Reporting: Report to the executive team with regular assessments of the health of the customer portfolio(e)Assess renewal risks for subscription contracts and facilitate internal communication and collaboration on action plans to minimize churn.
Inspiration: inspire our customers by providing them access to Pricemoov thought leadership, users’ conferences, webinars, and other skillset development opportunities(e)Identify customer reference candidates for sales and marketing efforts and serve as the voice of the customer to inform our product and customer-facing business processes.
Growth: collaborate with the Sales and Professional Services groups to identify and qualify opportunities for footprint growth within the current customer base and coordinate appropriate resources to engage in the upselling or cross-selling processes.
What you will bring to our team ?
- Judgment, tact and humility
- +5 years minimum of experience as a CSM, eventually in a technology consulting company(e)Experience in pricing is a plus.
- Ability to lead by influence internally and externally
- Excellent communication skills (written and verbally) both in French and English
- Experience with JIRA, Zendesk, ITIL processes, PMI, Prince or Agile approaches is a plus
Why should you join us ?
- Pricing is a Universal topic(e)It is the most powerful lever in a company's revenue strategy(e)Yet, it is often overlooked or poorly managed due to a lack of expertise and tools(e)Some of the most successful companies on the planet have harnessed the secret power of pricing(e)Tens of thousands more have not yet tapped this gold mine(e)At Pricemoov, we believe that we can change that.
- We have experienced +100% annual revenue growth, 9 awards, many industry-leading customer references (CMA-CGM, Kiloutou, Rent A Car, etc.), expansion from Europe to the US(e)With solid financials and loyal customers were are now ready for the scale.
- It is the right moment to join(e)We already have solid financials and key features that our customer loves(e)We just grasped the surface of the disruption opportunity and are currently designing and implementing the next generation of features of our platform.
What we offer :
- An opportunity to join a fast-growing start-up already between Paris and New York City (Singapore, end of 2022),
- A culture of continuous learning with training throughout the year,
- Workshops on different themes throughout the year, quarterly seminar (when the situation permits),
- Great location: work either from our office in the heart of Paris or remotely,
- Alan health care, Swile luncheon voucher, 50% of your transportation,
- Bicycle kilometers are compensated.