Algolia recrute un(e)

Senior customer success engineer

CDI • Paris, France

Cette offre est lié au département Xp/ps/partner engineering


At Algolia, we are passionate about our customers so we’re looking for an all star Engineer who is ready to join our growing team(e)We need a technical leader who can take the lead on solving issues and drive maximum value/ success of new and existing integration(e)You will work closely with our Customer Success Managers, Partner Engineers, Technical Account Managers, Support Engineers, and Solutions Architects to ensure customers succeed with integrations and services provided by the integration team.

We want resilient problem solvers who aren’t afraid to think outside the box and get their hands dirty(e)We expect you to take ownership and be able to execute without defined processes and implicit direction(e)We're looking for candidates who raise the level of our teams(e)You should value and practice transparency, have the humility to accept your weaknesses and continuously strive to improve both personally and professionally(e)Are you ready for the challenge?

 ROLE WILL CONSIST OF:

  • Develop and maintain high valued integrations to drive new customers and to continue overall satisfaction with existing customers
  • Research and develop proof of concept on integrations to new platforms that can be leveraged in Sales technical wins
  • Provide technical assistance and expertise to our partners/customers on integrations with Algolia
  • Advocate best practices and review code specific to the Algolia SDK usage
  • Provide meaningful feedback to our internal team based on the needs of the client
  • Contribute to processes, documentation, and tooling to ensure the team can scale efficiently

YOU MIGHT BE A FIT IF YOU HAVE:

  • 3+ years professional experience as a web developer
  • Proficient in Javascript and at least one back-end language; willingness to dive into and potentially learn additional languages as needs arise
  • 3+ years experience in a client-facing or education role
  • 3+ years experience in working with Ecommerce, Service, or Content Management platforms
  • Excellent written and oral English skills
  • Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR range, high growth, lots of change and building internal infrastructure).

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
  • TRUST - Willingness to trust our co-workers and to take ownership.
  • CANDOR - Ability to receive and give constructive feedback.
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company.
  • HUMILITY - Aptitude for learning from others, putting ego aside.

 

REMOTE STRATEGY:

Algolia’s workplace strategy, Hybrid Remote, is designed to harness the power of the opportunities that remote work offers both employees and the company, while also providing an engaging in-office experience for the times when an employee is in an office(e)Our workplace approach reflects the belief that an employee’s impact, contribution, and output are more important than their physical location.

The majority of employees will be able to choose if, and when, they come into an office on a regular basis(e)There will be times when our people are asked to come into an office for “moments that matter:” activities like critical planning meetings and team social gatherings.  Beyond those events, 80% of our workforce may choose the location from where they work in the country in which they were hired.

We have physical offices in San Francisco, NYC, Atlanta, Paris, London, Bucharest, and we will be opening a small office in Austin soon(e)https://www.algolia.com/about/

ABOUT US:

Millions of developers around the world use Algolia to unleash the power of search across their digital properties(e)They use Algolia because we are API-first(e)We unlock incredible flexibility(e)We build blazing fast speed into our APIs(e)We do this because we know developers want to build cool things and innovate(e)Under Armour, Lacoste, Birchbox, Stripe, Slack, Medium, Zendesk and 10,000+ other companies use Algolia to build not just great search, but search that converts at higher rates because of the relevancy(e)We help their customers find the right goods, offers, and content really quickly(e)So quickly, in fact, that they don’t go anywhere else(e)Algolia helps businesses build and optimize the search and discovery experience resulting in significantly enhanced online engagement, increased conversion rates and enriched lifetime value that generates profitable growth(e)Today, Algolia powers 1.5 Trillion searches a year – that’s 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined(e)Our amazing technology is used by one in eight online users.

Founded in 2012, we're backed by $184M in funding from Accel Partners, Alven, DAG Ventures, Founders Circle, Owl Rock Capital, Point Nine Capital, SaaStr Fund, Salesforce Ventures, Storm Ventures and World Innovation Lab(e)The team is headquartered in San Francisco with offices in Paris, London, Tokyo, New York, and Atlanta(e)To learn more, visit www.algolia.com(e)

WHO WE'RE LOOKING FOR:

We’re looking for talented, passionate people to build the world’s best search & discovery technology(e)As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity(e)We're committed to building an inclusive and diverse workplace(e)We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

En recherche d'un nouveau poste?

Senior customer success engineer chez Algolia vous plait? Nous avons des dizaines d’offres similaires sur notre site. Interessé(e)? Entrez votre email et l’on vous enverra les meilleures offres par email quotidiennement.