Cette offre est lié au département Customer education
Background
Algolia’s customers, specifically in the Commerce space, ask us for guidance in their Algolia implementations and to get value of their Algolia investment(e)While we provide services packages through the CMSs, Solution Architects and CSEs, there is not enough strategic guidance and a Search and Discovery POV that is provided to Algolia’s customers to get the most value of their investment to provide them a path to success and maturity.
Vision
The SME Services team is the Search and Discovery Center of Excellence within Algolia’s Customer Success organization.
Our mission is to standardize best practices in the Search and Discovery space for wide scale adoption and provide thought leadership and direction for Customers, Partners and Internal teams on Algolia’s implementations(e)This team will collate and disperse learnings and knowledge from Product, Solutions and Customer Success teams to be leveraged for customer implementations, partner knowledge and internal delivery services teams.
The Services will be provided to both prospects, during Sales cycles and current Algolia customers.
We also liaise with R&D to provide thought leadership in the Commerce and Merchandising areas.
YOUR ROLE WILL CONSIST OF:
- As a business consultant, you will be responsible for delivering value to Algolia’s clients through the deployment and use of the Platform and Products
- You will be supporting clients in the implementation and optimization phases with business strategy.
- You will be a key advisor for clients regarding e -commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies
- You will responsible for building strong relationships with clients by bringing continuous improvement to their business, maximizing utilization of the platform and improving their KPIs/ROI
- In collaboration with Customer Success Manager and Sales teams you will be responsible for developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics
- On top of the overall knowledge, you will become an expert in chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise
- You will play a pivotal role in clients’ onboarding, platform adoption and product features utilization
- You will be collaborating with various internal teams to build services focused around the product and contribute for internal process improvement
YOU MIGHT BE A FIT IF YOU HAVE:
- Experience in the following sectors/fields: Search, online analytics, data science, A/B testing, personalization, campaign optimization, customer lifetime value, e-mailing automation, reactivation, attribution modeling, prediction, product recommendations, e-commerce
- Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly
- Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills
- Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way
- Proactively maintain the highest level of expertise by deepening your knowledge of the Algolia’s platform and solutions through internally and externally available learning opportunities, as well as self-study
- Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR range, high growth, lots of change and building internal infrastructure).
NICE TO HAVE:
- Good presentation and facilitation skills
- Distinct voice / force of presence and personality in verbal and written communication
WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:
- GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
- TRUST - Willingness to trust our co-workers and to take ownership.
- CANDOR - Ability to receive and give constructive feedback.
- CARE - Genuine care about other team members, our clients and the decisions we make in the company.
- HUMILITY - Aptitude for learning from others, putting ego aside.
#LI-Hybrid #LI-Remote
REMOTE STRATEGY:
Algolia’s workplace strategy, Hybrid Remote, is designed to harness the power of the opportunities that remote work offers both employees and the company, while also providing an engaging in-office experience for the times when an employee is in an office(e)Our workplace approach reflects the belief that an employee’s impact, contribution, and output are more important than their physical location.
The majority of employees will be able to choose if, and when, they come into an office on a regular basis(e)There will be times when our people are asked to come into an office for “moments that matter:” activities like critical planning meetings and team social gatherings. Beyond those events, 80% of our workforce may choose the location from where they work in the country in which they were hired.
We have physical offices in San Francisco, NYC, Atlanta, Paris, London, Austin, and Bucharest(e)https://www.algolia.com/about/
ABOUT US:
Algolia prides itself on being a pioneer and market leader offering an AI-powered, API-First Search & Discovery platform that empowers 12,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience(e)Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.
Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers’ lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions.
In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion(e)Being well capitalized enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customers–including Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few.
The team is headquartered in San Francisco with offices in Paris, London, New York, Austin, Atlanta, and Bucharest(e)To learn more, visit www.algolia.com.
WHO WE'RE LOOKING FOR:
We’re looking for talented, passionate people to build the world’s best search & discovery technology(e)As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity(e)We're committed to building an inclusive and diverse workplace(e)We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.
READY TO APPLY?
If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!