Cette offre est lié au département Design
Mots clés:
SEA
Front is a hub for customer communication that allows companies to offer tailor-made service at scale(e)Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM(e)More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch(e)The result is premier, personalized service that scales with your business — and a team that works together as one.
With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom(e)Front was recently named to Wealthfront’s Career-Launching Companies in 2021(e)We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work.
As a Research Manager joining the team in Paris, you will be responsible for team performance and health, project prioritization, and team hiring, collaborating closely with research and design leadership at HQ in San Francisco(e)You will work with the Workflows, Insights, and User Management teams to help our admin customers better manage their teams and workflows in Front.
What will you be doing?
- Lead the research practice in Paris
- Drive research strategy and roadmap for your teams, in collaboration with design and product partners
- Drive foundational and strategic research initiatives for the Admin user type and product teams in Paris, using methods such as ethnographic/field research, diary studies, surveys, user/usability testing, ideation workshops, and any other methods you find impactful
- Understand and represent users in product decisions with cross-functional peers
- Connect research to company goals and demonstrate the impact of your team’s work
- Build tight connections with engineering, research, product, and design teams in San Francisco to collaborate on a holistic view of the user experience
What skills and experience do you need?
- 2+ years of experience managing researchers in a product organization
- 5+ years of experience with product organizations conducting UX research
- Experience with SaaS, B2B or other complex technical systems
- Experience applying a diverse toolkit of research methodologies
- Passion for complexity and translating intricate user needs into a delightful product
- Proven track record of teaching other disciplines about the process and value of research
- Experience working with Product Managers and Designers to define research needs
- Advocacy for research insights and examples of insights that led to shipped product experiences
What we offer
✨ Competitive salary
? Equity (we are post-series C & backed by some of the best VCs in the US)
? Private health insurance fully covered by Front
? Flexible Fridays - learn more here!
? Flexibility to work from home 3 days/week (unless posted as a full-remote role)
? Mental health support with Modern Health
? Family planning support with Maven
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.