Hivebrite recrute un(e)
Production support Engineer - Paris / Nice / Full Remote from France
CDI • Paris, France
Cette offre est lié au département Template
Hivebrite is an all-in-one community management and engagement platform -Our mission is to provide organizations with the tools they need to create vibrant communities.
Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than than 500 customers worldwide - including Princeton University, Stanford University, Columbia Business Schools but also WWF or P&G alumni.
We employ more than 100 people across our offices in Paris, New York, and Sydney, and 30 nationalities are represented in our team!
In 2020, we were awarded five Great Place to Work labels, were recognized as a G2 High Performer, and won the International Prize by EY, SYNTEC Numerique, and TECH IN France.
And we have no intention of slowing down!
?YOUR ROLE WILL BE :
As a Production Support Engineer working at Hivebrite, being part of the Production Support Team, your primary goal is to solve customer incidents.
?YOUR MISSION WILL BE:
- Troubleshoot and solve technical issues (bugs or incidents) arised to the Production Support Team by your software engineering skills.
- Identify root causes of technical issues in production and out of box failures (recover first)
- Follow, propose and report key metrics and indicators regarding the performance of the incident management and associated processes, in collaboration with other members of the team and stakeholders.
- Ensure counter-measures (rollback, toggle-off, hotfix…) defined to recover incidents are adequate and limit risks of further incidents.
- Help to improve the monitoring.
- Suggest improvements regarding our production scalability.
- Be a key contributor to our Disaster Recovery Plan.
?YOU MIGHT BE A FIT IF:
- Basic knowledge of one programming language (Java, PHP, Ruby etc.)
- Knowledge of SQLKnowledge of Cloud technologies (ideally GCP)
- Strong analytical skills when it comes to quickly understanding new and complex technical challenges
- Good problem-solving and troubleshooting skills
- Strong customer focus and service attitude
- Strong sense of responsibility and reliability regarding promises and commitments
- Team play spiritHigh willingness to learn and develop oneself
?RECRUITMENT PROCESS
- A 60 min video-call with with our Head of production support to better understand your career plan and answer any of your questions
- A 60 min video-call with a functional expert and a developer
- A 30 min video-call with our Head of Human Resources to better know you and answer any of your questions at this stage of the process
- ?Our recruitment process lasts max 15 working days and we can deliver an offer 48 hours after the final interview
?PERKS - Office & Team Life
- A brand new office in the centre of Paris with a rooftop just for us! Billard, Table football, gym room and even have a karaoke room ! ?
- An international work environment, with an office in Paris, New York and Sydney.FYI, we have more than 30 different nationalities at Hivebrite! ?
- The latest in Apple’s equipment ?
- Check out our instagram page here to discover our team ?
?HIVEBRITE'S BENEFITS
- A competitive salary package (healthcare, commute…)
- A Swile card that you can use for lunch ?
- A flexible remote policy
- Yearly off sites seminary (the last one was in Marrakech)?
- 50% refund of transport costs?
- RTT
If you wish to apply, click on the blue button ?