Cette offre est lié au département Customer education
Missions
Within the Customer Education team of 5, our mission is to answer our clients' questions even before they ask them(e)We aim to offer an easy-to-access, rich catalogue of resources to support our users throughout their journey(e)As part of the team, you will be our digital guru: you will be responsible for the production and management of our educational offer. You ensure the smooth experience of our clients on our self-service platforms (Learning Centre, Help Centre, Forum, Chatbot) and help improve the educational user experience.
Tools & Technology
- Manage the technical implementations of educational projects (on our self-serve platforms)Discover and implement tools to improve content production quality or efficiency
- Work with internal stakeholders to identify technology requirements and implement the right solution for their needs
- Act as point of contact for all educational tools
- Enable internal teams to autonomously use our tools and processes
Content production
- Drive learning content projects to design and prepare educational materials with subject matter experts (interactive videos, simulations, branching scenarios etc.)
- Build visual assets to strengthen the impact of self service content (banners, infographics, diagrams etc.)
- Ensure post production for ready-to-upload content with impeccable quality
- Ensure educational content is up to date, coordinate with experts on each topic
- Advise on the best channel for educational content
Trends & analytics
- Maintain a strong understanding of the eLearning tools and overall
- Educational trends
- Compile and communicate performance metrics for Education in order to measure training effectiveness
Skills
- You are in your last year of Masters' in Digital Learning, Digital Communication, or Media Production and are looking for an apprenticeship starting in September 2022.
- You have experience with design tools(Camtasia, Adobe Photoshop / Illustrator, Figma or others)
- You have already done video editing
- You are passionate about digital content and have an eye for visual design
- You are not afraid to experiment with innovative tools or content formats
- You are a strong communicator with various stakeholder groups
- You can juggle between multiple projects with often tight deadlines
- You are a natural problem solver
- You understand the value of teamwork and seek collaboration
- You are autonomous, proactive, and organised
- You are fluent in French and English
Recruitment process
- Initial call with Elsa, Talent Acquisition
- Mini case study
- 45-minute interview and case debrief with Simona, Education Manager
- 30-minute call with Alexandre, Co-founder and head of Partner Success