Cette offre est lié au département Revenue growth
Mots clés:
CRM
Our mission? To create the finance solution that energizes SMEs and freelancers, so they can achieve more(e)We simplify everything from everyday banking and financing, to bookkeeping and spend management(e)At Qonto, we are passionate about creating the best product, one with a strong impact and a great user experience(e)So, if you’re looking for an ambitious team that’s modernizing a dusty industry thanks to design and technology combined with great customer care, get in touch! Find out more about the Qonto Way here.
- Market leader for online SME banking in Europe
- 250,000 SME clients
- €622 million raised so far with a €4.4 billion valuation after Series D
- International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners
- 4 offices in Paris, Berlin, Milan, and Barcelona
- And 600+ happy Qontoers building a finance solution businesses love to use
Our values:
- Ambition | We tackle big challenges(e)No matter what
- Teamwork | We create momentum by working together, at the same speed
- Mastery | We pursue excellence through continuous learning(e)We face challenges with humility(e)Every day
- Integrity | We're open(e)We're honest(e)And we earn the trust of our clients and each other
You will join the CRM team and contribute to building and managing the CRM strategy in all countries ensuring that our customers receive the most engaging communications to deliver value to them and growth for Qonto.
You will join a team of 10 Qontoers in our CRM team, you will report to Coralie Blanc our CRM Lead.
????As a CRM manager at Qonto, you will
• Execute the CRM strategy: you will be responsible for programming and sending email, mobile push notifications, SMS, and in-app campaigns in the CRM tools
• Guarantee the application of good practices by communication channel and the relevance of targeting to ensure the quality of customer experience and the effectiveness of the campaigns
• Coordinate efforts with the different teams to ensure that you obtain the assets in time (definition of deadlines and reminders) to allow the actions to be put into production on time
• Contribute to the continuous improvement of message personalization
• Ensure permanent monitoring of the different CRM communication channels of the competition and other sectors and draw recommendations for the improvement of our actions
? What you can expect
• Participate in a growing project as you will build your roadmap and your team
• Impact on a daily basis with measurable actions
• To work in a fast-paced environment with a strong focus on quality and 40+ different nationalities
?About You
• Teamwork spirit: You enjoy and are able to work collaboratively across departments.
• Continuous improvement: You thrive to get better every day even if it means learning from your own mistakes.
• Adaptable: You are at ease in a fast-changing environment and are also able to work to tight deadlines
• Experience: young graduate or junior (1-2 years experience) with a first significant experience in CRM campaign management (can be through apprenticeship)
• Mastery: Appreciation for numbers and mastery of basic sorting and spreadsheet functions
• Languages: You speak both French and English
• Education: You have a bachelor's degree or equivalent in Marketing / Digital Marketing
• Bonus skills: HTML & CSS, SQL
? Perks
You got it: helping you succeed is our #1 priority(e)We have put together several perks to make your life easier and more will be added as Qonto grows further ?
• Office & Team Life
- A fully-renovated building near Opera with WeWork services
- Monthly team events, and a specific budget to organize team offsite
- Free coffee, snacks in the kitchen, and a budget allocated to managers for small team events
- The latest equipment from Apple
• Qonto’s benefits
- Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year
- A competitive salary package
- Alan health insurance (60% covered by Qonto for Qontoers and their children)
- 5 to 10 days off in addition to the legal 25 days
- A Swile Card that you can use for lunch
- Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
- Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)
- An inclusive environment with a real focus on parity (40% of our teams are women)
- A progressive Parenthood Policy to ensure and support a healthy work-life balance as part of our commitment to the Parental Act program (1 in 6 of Qonto employees is a parent)
- Childcare Benefits (reserved day-care places for your little ones) and subsidies/discounts with selected childcare partners
- Access to Busuu, a digital platform to improve your language skills
- Access to Moka Care, a digital platform to take care of your mental health
- Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto(e)And in addition, internal and international mobility is also promoted
- A generous referral scheme to reward your efforts in helping Qonto grow with the best talents on the market
? Our hiring process:
- A 60 min video call with one of our Talent Acquisition Managers, to better understand your career plan and answer any questions you may have
- A 60 min video call with your future manager, to be aligned on expectations on both sides and to talk about how you would work together
- A remote exercise to evaluate your skills and give you a taste of what working Qonto could be like
- Video calls or onsite interviews with future team members (optional) to help you understand what working at Qonto is like
- A final video call or onsite interview with the manager of your future Department
We will send you an interview guide so you can best prepare yourself.
On average our process lasts 20 working days and offers usually follow within 48 hours ?
Thank you for considering joining Qonto(e)We cannot wait to learn more about you!