Cette offre est lié au département Revenue growth
Our mission? To create the finance solution all businesses love. Our means? Technology, elegant design, and an outstanding sense of customer care(e)At Qonto, we believe that great service comes from great thinkers(e)That’s why we strive to provide the right environment that allows you to excel in your work(e)Check out this video to learn about our working ethos: The Qonto Way
- Market leader for online SME banking in Europe
- 220,000 SME clients
- €622 million raised so far with a €4.4 billion valuation after Series D
- International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners
- 4 offices in Paris, Berlin, Milan, and Barcelona
- And 500+ happy Qontoers building a finance solution businesses love to use
Our values:
- Ambition | We tackle big challenges(e)No matter what
- Teamwork | We create momentum by working together, at the same speed
- Mastery | We pursue excellence through continuous learning(e)We face challenges with humility(e)Every day
- Integrity | We're open(e)We're honest(e)And we earn the trust of our clients and each other
As a CRM Lead, you will be responsible for analyzing and reporting CRM performance to show how our strategies have driven value for both our customers and our business so that we can continuously improve.
You will join a team of six Qontoers specialized in CRM and be the first member of the CRM subteam in charge of monitoring our performance and driving continuous improvement on our existing actions(e)You will directly report to Coralie, our Senior CRM Lead, and will build a team of two direct reports.
???? As a CRM Lead at Qonto, you will
• Design our monitoring system and our processes, so that you can analyze, report, and improve on our performance
• Understand and manage unexpected changes in the performance of our automated actions, or any ad-hoc sendings
• Build knowledge and continuously improve our actions analyzing and sharing A/B testing results and defining the next steps
• Measure the marketing pressure, its impact on our performance and give recommendations (channels, sending time...) for continuous improvement
• Build, recruit and lead a team of two direct reports
• Define and execute the roadmap for your team
• Deliver great energy to get things done and help your team succeed to achieve ambitious objectives through management rituals (dailies, weeklies, 1o1s, progress reviews)
? What you can expect
• Participate in a growing project as you will build your roadmap and your team
• Impact on a daily basis with measurable actions
• To work in a fast-paced environment with a strong focus on quality and 40+ different nationalities
?About You
• Experience: You have 4+ years of experience in cross-channel CRM marketing (email, mobile, in-product) and automation strategies using CRM platforms like customer.io, Intercom, or Braze
• Mastery: You are an analytical thinker with experience measuring CRM actions performance, and finding areas of opportunity(e)Strong A/B testing skills and KPIs analysis knowledge(e)SQL knowledge is a plus
• Leadership skills: You are interested in management and you have demonstrated your ability to help people grow through mentoring of junior CRM managers or apprentices
• Balance big picture and detail: You can manage complex business problems and you are curious to dive into detailed data, while still being able to see the big picture(e)You know how to prioritize your tasks
• Continuous improvement: You thrive to get better every day even if it means learning from your own mistakes
• Flexible: You are at ease in a fast-paced environment and are also able to work with tight deadlines
• Languages: You speak both English and French fluently(e)Italian, Spanish or German is a plus
• Education: You have a master's degree or equivalent
? Perks
You got it: helping you succeed is our #1 priority(e)We have put together several perks to make your life easier and more will be added as Qonto grows further ?
• Office & Team Life
- A fully-renovated building near Opera with WeWork services
- Monthly team events, and specific budget to organize team offsite
- Free coffee, snacks in the kitchen, and a budget allocated to managers for small team events
- The latest equipment from Apple
• Qonto’s benefits
- Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year
- A competitive salary package
- Alan health insurance (60% covered by Qonto for Qontoers and their children)
- 5 to 10 days off in addition to the legal 25 days
- A Swile Card that you can use for lunch
- Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
- Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)
- An inclusive environment with a real focus on parity (40% of our teams are women)
- Special parenthood policy (we are part of the Parental Act program)
- Childcare Benefits (reserved day-care places for your little ones) and subsidies/discounts with selected childcare partners
- Access to Moka Care, a digital platform to take care of your mental health
- Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto(e)And in addition, internal and international mobility is also promoted
? Our hiring process:
- A 60 min video call with one of our Talent Acquisition Managers, to better understand your career plan and answer any questions you may have
- A 60 min video call with your future manager, to be aligned on expectations on both sides and to talk about how you would work together
- A remote exercise to evaluate your skills and give you a taste of what working Qonto could be like
- Video calls or onsite interviews with future team members (optional) to help you understand what working at Qonto is like
- A final video call or onsite interview with the manager of your future Department
We will send you an interview guide so you can best prepare yourself.
On average our process lasts 20 working days and offers usually follow within 48 hours ?
Thank you for considering joining Qonto(e)We cannot wait to learn more about you!