Cette offre est lié au département Customer success
Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility(e)Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
We’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups(e)In July of 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B(e)But we’re not stopping there.
To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years(e)Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
About the Role: The mission of the Operations team is to align customer success strategy to its execution(e)As a member of the team you will drive critical business insights for our executives while partnering with leaders of customer success to fundamentally improve how we execute(e)As an entrepreneurial, organized and analytical problem-solver, this person will be responsible for leading strategy and management of key improvements to our Core4 methodology, customer journey and value proposition, knowledge management and content evolution(e)This person will also serve as direct theater support for the EMEA regions.
What you’ll do:
- Support the SVP of Customer Success in EMEA
- Support key objectives and reporting for internal EMEA Customer Success strategic meetings, partnering closely with the SVP of Customer Success.
- Closely partner with EMEA regional customer success leaders to determine frictions in processes and develop solutions to ensure process alignment globally
- Program manage new and existing hire curriculums to design, develop and deliver training programs that align with key business goals and needs of the global Customer Success organization.
- Influence and guide key cross-functional relationships as the owner of internal enablement KPIs with a strategic reporting cadence to share with executive leadership.
- Identify and execute a clear iteration process and programming for our Core4 methodology and knowledge management space
- Strategize and support deliverables of the customer journey, including customer material and surveys in partnership with the Customer Experience teams
- Align with the global Customer Success Ops team to have universal processes/programs.
What You’ll Need to Succeed:
- 3+ years in Customer Success
- A global-first mindset and approach
- Dedicated and relentless project leadership and execution
- Strong collaborative skills and the ability to influence peers and management
- Independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in complicated situations
- To be data-driven, curious and deeply passionate about Customer Success
- Lead with creative problem solving, and leverage data to drive influence and strategy while thinking of systems holistically
- Have a customer-centric mindset and understand the end goal is to retain and grow our customer base
- Able to drive change management and develop methods to measure and systemize KPIs
- This is a demanding role that requires strong priority management and interpersonal skills
- Endlessly finds ways to be helpful to the teams doing the work while also setting and communicating the vision and removing roadblocks
Why you should join Contentsquare
- We’re humans first(e)We hire talented people and provide them with the trust, resources and flexibility to get the job done
- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
- We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup(e)That means a huge opportunity to make an immediate and lasting impact
- Our clients, partners and investors love our industry-leading product
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive(e)Here are some we’d like to highlight:
- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing allowance
- Home Office Allowance
- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We offer many benefits in various countries -- ask your recruiter for more information
Uniqueness is embedded in our DNA as one of our core values(e)We welcome everyone to apply.
Contentsquare is an equal opportunity employer(e)Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only(e)Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.