Research Ops

Who are we? 

PayFit simplifies payroll management and HR processes for SMBs(e)PayFit is an automated SaaS solution to help business owners and HR professionals save time and money allowing them to refocus on what really matters: their employees.

Since 2015, we have set ourselves a mission to support the digital transformation of HR management through our ever growing range of product features and services(e)We have a strong presence in France and have been quickly growing in Germany, Spain, the UK and Italy(e)With 6,000 customers in 5 countries, we are one of the fastest-growing SaaS companies in Europe.

Today, we are more than 700 employees at PayFit and we all share four core values:

We are committed to a culture of inclusion and an environment that enables fulfillment in freedom & responsibility.

You want to join us? Watch this video!

As one of the leading European Fintech companies, what makes us stand out is our discovery-driven methodology that is embraced by our global product department.

Our global product team is organized in tribe triforces: design, product management, and engineering work hand in hand from the start of strategic discoveries in order to ensure our product fits our user's needs(e)We also have country-based product teams that are in charge of localizing payroll workflows.

Our vision is to allow any product team to be as autonomous as possible when conducting research by ensuring they have the right means to access qualitative and quantitative user insights and take decisions at all stages of the double diamond process(e)User Research practices have become highly strategic within our product organization and we are investing in the research team to industrialize it !

Join our extended Design team as the first Research Ops ! You will be part of growing UX research team and will report to the lead user researcher.

As the first research ops, your role will be to help amplify the value and impact of our research practices by partnering with stakeholders across departments, so that our product teams can make better decisions!

Your mission will be to foster a “self-serve” environment and infrastructure, so that anyone within our product organization can conduct user research, independently.

You will be responsible for:

• Supporting end-to-end research projects through user sourcing, participant engagement and logistics coordination.

- Engaging in building and developing user recruitment pipelines to enable user access to our product teams

- Creating processes and guidelines for consent, privacy, and asset/information storage

- Identify tools needed to automate and facilitate our user recruitment practices

• Identify, create and maintain reliable resources, tools, and documentation to support customer insights discoveries in collaboration with UX researchers

• Partner with our Design ops lead to ensure that our product teams are equipped with tools that best fit their needs to support their research process

•  Help build strong partnerships with our product, growth, customer service and operations teams to support our hyper-growth !

You have the following qualities :

• You are a real team player who wants to be part of an amazing fast-growing and fulfilling adventure

• At least 3 years of experience working on digital products, ideally BtoB SaaS,

• You speak English fluently, and you want to work in an international and dynamic environment.

• You have strong analytical skills and you are comfortable manipulating data sets (in tools such as Looker, Pendo, Amplitude, Salesforce, Dovetail, Product Board) and understand customer satisfaction metrics.

•  You’re are obsessed with automation and efficiency, with strong skills in coordination and project management.

• You have past experiences developing user recruitment pipelines and/or communities

• You have the ability to speak and write fluently in Spanish or German

• You are engaged in the research ops community

• You have experience of hyper-growth in a start-up or a scale-up company

• An international and dynamic team with the opportunity to visit our different offices (Paris, Berlin, Barcelona, London, Milan)

• A work from anywhere policy to allow you flexibility in regards to where you want to work in one of our five countries (France, United Kingdom, Germany, Spain and Italy)

• 1 trip of 200 euros value per year to travel to one of our European office

• 150 euros equipment budget to comfortably work from home

• An accessible office for people with disabilities

• A gym at our Paris office and a Gymlib membership with preferential rates

• Restaurant tickets card (Swile)

• 20 weeks of maternity leave supported by PayFit and 4 weeks of partner leave (Signed the Parental Act)

• Health insurance (supported to 60% by PayFit) and payment of medical consultations via the platform Qare

• One day per year dedicated to volunteer for an association

• A fulfilling and inclusive workplace, offering equal opportunities for any minority, disability, gender identity and sexual orientation(e)Don’t forget: everyone fits at PayFit!

At PayFit, we value diverse experiences and we recognize that UX Research Ops field is an up-and-coming discipline in product/design development(e)We are very much open to applicants from very diverse backgrounds(e)What will matter to us is that you demonstrate relevant and transferable skills.

• Virtual meet with hiring manager, Margaux Boivin, UX researcher, to share your experience, your professional goals, answer your questions about the position.

• A small case study(don’t worry, it won’t take too much of your time, it’s an opportunity for us to understand how you think and an opportunity for you to better understand what the job is about) that Mathilde and/or Zalihata will review with you

• Virtual meetings with some of your future co-workers and peers

• Meet Lea, our VP of design

• Meet the team during our famous Barbecue Test (no worries : it is not a test and you don’t have to bring chips)