Back market recrute un(e)

Project Manager Intern (Services & Process)

Stage • Aérodrôme d'Alès–Deaux, France

Cette offre est lié au département Operations interns

Mots clés:

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion(e)Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics(e)Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

96% of consumers declare that Customer Service reliability is the main factor in the loyalty they give to a Brand(e)With Customer Care by Back Market (CCBM), we handle 100% of customer contacts to ensure all our customers have the best customer service experience they deserve and that they have no more reason to buy new(e)In the meantime, we designed CCBM to alleviate Sellers from after-sales workload thanks to a trusted, low-touch, and high-value service.

The internship is for six months within the CCBM Service & Performance Management Team, composed of 3 people working transversally with multiple teams (Product, Design, BI, Supply, Quality, Care, etc).

Your Mission (If You Accept It): 🥇

● Monitor on a weekly basis the operational and financial performance of each variables of costs & revenues that composed CCBM(e)

● Actively participate in the weekly review of the service performance

● Build ad hoc analysis to support the team taking decisions and be more efficient in their daily work(e)

● Participate in the analysis of post launch projects and provide actionnable insights to the team(e)

● Build a pool of trusted Sellers to gather their feedback on new features or projects to make sure we keep capturing their Voice and address projects in the right priority order(e)

● Benchmark competition and look for best practices and innovative ideas(e)

You’re At The Right Place If: ⭐

You have excellent writing and speaking skills in English(e)Speaking/writing another language is a plus !
You have strong project management skills(e)
Numbers and Excel don't scare you at all :) and are eager to learn more about it
You also are proactive, detail oriented, autonomous & rigorous !
You ideally have a prior experience in an international environement.

About the internship:

- Starting date is in January, 2023

- Duration : 6 months (until July 2023)

- Location : Bordeaux, France

--> You must have an internship agreement provided by your current school.

Recruitment Process:

● Interview with Julie, Talent Acquisition Specialist

● Technical test

● Interview with Mathilde (CCBM Perofrmance Manager)

● Interview with Vivien (CCBM Service Senior Lead)

WHY SHOULD YOU JOIN US ? ✌🏼

- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence(e)It counts!