Back market recrute un(e)

Project Manager Intern (Repair service)

Stage • Paris, France

Cette offre est lié au département Operations interns

Mots clés:

SQL

Project manager

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion(e)Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics(e)Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

Within the Operations team, you will work in the Quality Services business unit(e)You will integrate the team in charge of Repair Services, which help our sellers and partners repair their electronic devices with the right level of quality(e)More specifically, you will help us develop our BackRepair service(e)This service allows sellers to outsource their in-warranty repairs and clients to repair their devices in physical shops (in-warranty and out-of-warranty defects).

BackRepair allows Back Market to:

-Decrease its defective rate by improving the quality of repairs performed on defective devices covered by our merchants’ warranty (one year minimum)

-Improve our customer satisfaction and loyalty by giving them faster options to repair their devices, and at a competitive price in case of out-of-warranty defect

-Diversify its sources of revenues and improve its margin rate

-Differentiate from its competitors on the Refurbished market and create strong barriers to entry

Your Mission (If You Accept It): 🥇

-Continuously monitor operational performance (incl(e)repair rate, repair time, customer satisfaction) and define action plans to improve external and internal processes accordingly (in collaboration with internal teams)

-Work with Back Market’s Bureau of Technology to automate / scale current processes and launch new features

-Implement required operational processes to repair clients’ devices in shops and in new factories abroad, for in-warranty and out-of-warranty defects

-Monitor our financial KPIs (incl(e)attachment rate, GMV, margin) and ensure we reach our targets

-Work with our Innovation Lab (Back Market’s technical experts) to control and improve the quality of our repair partners

-Monitor and optimize seller satisfaction, maximize retention by communicating frequently and efficiently on the service performance and upcoming developments to sellers

-Ensure the service adoption by promoting the service internally (notably among account managers) and externally (to our sellers)

You’re At The Right Place If: ⭐

You have some experience, ideally in consulting or project management
You have excellent verbal and written communication in English, another language is a bonus
You have strong organizational skills and rigorousness
You have the entrepreneurial spirit and love the "start-up" state of mind
You are proactive, organized and you have high capacity to federate and work with transversal teams
You have strong analytical skills(e)and are comfortable with Excel, SQL is a plus
Technical expertise related to hardware (mainly smartphones, laptops and tablets) is a big plus!

About the internship:

- Starting date is in January, 2023

- Duration : 6 months (until end of June / July 2023)

- Full-time internship (35h/week)

- Location : Paris, France

--> You must have an internship agreement provided by your current school

Recruitment Process:

-Interview (Video call on Zoom) with Julie, Talent Acquisition Specialist

-Technical test (home assignement)

-Interview (Video call on Zoom) with Leonardo or Stephanie, Project Manager Services and Lead Repair Operations

-Interview (Video call on Zoom) with Alexandre, Head of Repair

WHY SHOULD YOU JOIN US ? ✌🏼