Contentsquare recrute un(e)

Product Knowledge Manager - Technical Writing

CDI • Paris, France

Cette offre est lié au département Operational excellence

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability(e)Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

Since the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customers(e)In that time, we’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups(e)In May of 2021, we raised $500M in Series E funding, but we’re not stopping there.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years(e)Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! #WeAreCSquad

In A Few Words:

The Contentsquare Knowledge Management Team is responsible for making sure that key information is timely spread to our internal stakeholders, easy to find, and well-understood.

We believe that Knowledge Management is essential to keep up with our growing organization.
Knowledge Management plays a key role in guiding Contentsquare’s expansion, by providing all necessary tools, workflows and information for our teams to increase our client portfolio, keep a high client retention score, and trust the information they must access every day to work efficiently.

The KM department is looking to grow their team of Product experts, to keep up with Contentsquare’s multi-products strategy and roadmap.

Your Role:

Your objective is to create reference product documentation for Contentsquare field teams (Customer Success Teams, Technical assistance Teams and Sales Engineers), at the right time(e)We work on Confluence cloud exclusively: it is Contentsquare’s sole knowledge base and souce of truth.

Your role is to:
- create documentation about all releases before they are in production
- communicate about releases to all employees using our communication workflows
- identify product documentation gaps
- make sure that product documentation is up-to-date at all times
- monitor the adoption of your documentation, and find ways to make it more visible when relevant

Your audience is mainly composed of field teams (Customer Success Teams, Technical assistance Teams and Sales Engineers).
You will work closely with the Product Management, Product Marketing and R&D teams to retrieve information, and make it accessible and actionable for customer-facing teams.

Product documentation includes:
- Functional information: Navigating the Product, Assigning users, Comparing data, Segmenting users…
- Backend information: API management, Tag and Product features implementation, SSO, Data collection architecture…
- Vulgarisation of technical concepts: SQL, regex, custom variables, metrics calculation…). 
- Public-facing documentation is not included in the KM scope.

As part of the Knowledge Management team, you may also be invited to participate in efforts made to improve the overall KM strategy in the company.

On a typical day you might:

  • Work closely with the Product teams and R&D teams to retrieve information about all releases to come
  • Create functional and backend product documentation on our internal Confluence Product Portal, for all field-facing teams to use (success managers, pre-sales, support, implementation teams…)
  • Monitor the Product Portal and guarantee its updates and ease of navigation
  • Monitor questions asked on our product-related slack channels to improve our documentation and make sure it answers all questions
  • Communicate internally and in real-time about all product new releases
  • Document technical concepts in details (what is an HTTP request, a Javascript error…)
  • Vulgarize and illustrate technical issues (create schemas, tables…) to make them easily understandable for non-expert teams
  • Raise awareness on existing documentation in the company by working with your peers to define a strong internal communication strategy
  • Monitor and improve the adoption of your documentation by following KPIs and creating data reports
  • Change your priorities when needed to focus on investigating a topic that is urgent and critical for clients
  • Participate in one of our biggest 2022 project: the creation of the Data Journey Confluence Knowledge Base, aimed at explaining every detail of the data collection workflow for field teams to improve their technical knowledge and work more efficiently

We’d love to meet you if:

  • You are keen on working in a fast-paced environment with deadlines to meet
  • You are a real team player and you enjoy collaborating with dynamic people every day
  • You have excellent communication and writing skills in English
  • You can speak the same technical language as product managers and developers
  • You master the art of explaining complex topics with simple language
  • You have experience in creating technical content
  • You are creative and eager to learn
  • You are proactive in finding new solutions to share or create information efficiently
  • You have experience in using Confluence or are eager to use Confluence as your content creation software
  • Your mindset: client-first(e)Your work is business-driven and you are here to help client-facing teams thrive

How to stand out from the crowd (not mandatory):

  • Experience working with Confluence, Jira, Slack, Google Drive, Google Analytics
  • Web applications, scripts, and programming languages such as HTML, CSS, JavaScript are concepts that make sense to you
  • Backend coding background appreciated
  • Interested in Web Analytics, UX, and digital accessibility
  • French is a great plus
Why you should join Contentsquare
- Our clients, partners and investors love our industry-leading product
- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
- We are a fast growing company with a track record of success over the past 10 years while also operating with the agility of a startup, which means a huge opportunity to make an immediate and lasting impact
- We’re human first(e)We hire talented people and provide them with the trust, resources and flexibility to get the job done
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive(e)Here are some we’d like to highlight:
- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing allowance
- Home Office Allowance
- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours
We offer many benefits in various countries -- ask your recruiter for more information

Uniqueness is embedded in our DNA as one of our core values(e)We welcome everyone to apply.

Contentsquare is an equal opportunity employer(e)Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only(e)Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.

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