Back market recrute un(e)

Operations Manager Intern

Stage • Aérodrôme d'Alès–Deaux, France

Cette offre est lié au département Operations interns

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion(e)Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics(e)Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

We are currently looking for 2 Operations Manager interns in Bordeaux to join 2 different teams within the Operations.

Your Mission (If You Accept It): 🥇

1st team - Seller Quality
Back Market is on a mission to change how customers feel about purchasing refurbished by ensuring that the quality of the device and customer experience is so high, it rivals that of buying new(e)To deliver on this mission you will be working in our Quality Team within the Operations.
In this role you will be contributing to enforce the quality standards we hold our 1500+ sellers accountable to(e)You will be supporting the team in monitoring, and improving our quality metrics and processes as well as supporting our sellers to deliver best-in-class customer experience through impactful and transversal projects. 
At the junction between our Supply Team and our Customer Experience Team, you will also work in very close partnership with the other operation teams. 

- Analyze our merchant overall quality of delivery, products and after sales service to identify levers for improvement 
- Run the quality processes that will help monitor and enforce our quality standards
- Contribute to designing tools and processes to support our merchant in improving their quality
- Contribute to the identification and launch of concrete actions for account managers to improve the quality of their merchant
- Work with the Salesforce team to push those actions into our CRM tool (Salesforce)
- Build resources to support the deployment of these actions to account managers and foster adoption

2nd team - Logistics
Our growth plan in 2022-2023 includes the strengthening of the logistics services in the US as well as a strong acceleration of the logistics services adoption by our merchants in Europe.
We are looking for someone to join the Logistic team as a Logistics project and performance intern.

- Monitor performance of our logistics partners (transport and fulfillment) 
- Lead transversal projects with other BM service teams (BackRepair, BackCare, BackPack) to improve our services efficiency and find synergies
- Lead projects to improve the quality of the merchant experience (in particular for claims resolution) and prevent churn - you will work closely with the Logistics operations team, the Supply team and the Merchant Support Center team
- Deep dive in Quality & Adoption KPIs to explain the week over week fluctuations and the gaps with targets
- Contribute to the Adoption of the service

You’re At The Right Place If: ⭐

  • Fluent in English (+ fluent in French as well for the Seller Quality position)
  • You have a good understanding of the e-commerce and retail environment in Europe, and what will lead Back Market to success.
  • You are data-driven and feel comfortable with excel/Gsheet to run analysis and build business insights from data (Basic knowledge in data visualization & SQL is a plus, but not mandatory)
  • You have strong Project Management skills and are able to work with multiple stakeholders / transversal teams
  • You are organized, structured, you pay attention to details and have a lot of drive with a can-do / will-do attitude
  • You thrive in a dynamic, challenging, fast-paced work environment.

  • If your CV is selected, we will run an HR exploratory call.We will be getting to know you better so we can define the mission in which you will be able to better express your potential !
Recruitment Process:

- HR Interview with Julie, Talent Acquisition Specialist
- Technical test
- Skills fit interview
- Cultural fit interview


- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence(e)It counts!
- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc… 
- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!
- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!
- We embrace work life balance which includes flexible working hours and the opportunity to work from home. 
- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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