Marketing Manager, Customer Experience

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels(e)Our team members are motivated individuals that help each other do remarkable things every day(e)We face unique technical challenges at scale and we solve those as a team(e)And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch(e)Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos and Spotify.

Marketing Manager, Customer Experience 

The Customer Marketing Manager will manage our customer education and up-sell efforts in France, and uplevel Adyen’s marketing coordination with its merchants(e)This role will work from our Paris office and report directly to our Acquisition Marketing Team Lead France. 

The ideal candidate is an effective team player with strategic thinking skills, strong project management skills, and a “can do” attitude(e)Great communication skills are a must, as you will work closely with internal stakeholders across sales, product, marketing, global Adyen teams and our merchant ecosystem(e)A wide degree of creativity and self-motivation is expected. 

What you’ll do:

• Build and maintain the Education Program with the goal of improving the self-service level of our merchant base(e)Coordinate with Product and Support teams to identify local needs and to ensure the correct user content 
• Execute key assets for merchant education and campaign fulfillment, including webinar and video content strategies, socials, newsletters, and more, to successfully onboard and engage customers during their journey with Adyen
• Partner closely with our network of global marketeers and account managers to help building and rolling out the education program
• Identify with the Account Manager team leads Share of Wallet and up-sell opportunities, set up goals and build a plan to achieve them
• Centralize customer case studies efforts(e)Work with the Sales, Account Management and Marketing teams to build an annual plan and execute it (for Events, PR & Content). 
• Optimize the performance of the education program and of our Customer activities(e)Continuously identify new areas and opportunities 

Who you are:

• You have + 3 years of experience in working in a customer focused environment
• Passionate about on-going learning, especially in regards to industry best practice and new technological opportunities that can be applied in your role
• Excellent written and verbal communication skills with a unique ability to educate others on the technology’s business benefits
• Preference to work in a fast moving entrepreneurial environment
• Strong project management skills with affinity for effective collaboration with different teams and stakeholders
• Great fluency, both written and spoken in French and English

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives(e)This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum(e)Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours(e)So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications(e)Does it sound like you? If so, Adyen encourages you to reconsider and apply(e)We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us(e)We aim to get back to you regarding your application within 3 business days(e)Our interview process tends to take between 3 or 4 weeks to complete(e)Don’t be afraid to let us know if you need more flexibility.