Who we are
Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text(e)What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in(e)We strive to make life better for everyone who touches our product(e)That means recognizing and honoring the human experience behind sending money(e)We do that by remaining fee-free in most of our markets and offering round-the-clock customer care(e)
Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 15 receiving countries for over 500,000 users(e)We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably(e)And we’re pretty darn proud of that.
How we work
What we’re most proud of though is our brilliant, creative, and tenacious team(e)Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S(e)that all share a core set of Sendwave values(e)What exactly are those values? Glad you asked.
- Prioritize fearlessly(e)
There will always be more problems to solve and opportunities to pursue than we have the capacity for(e)We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.
- Take full ownership of the outcomes we’re responsible for.
Our job is not to do what we can to solve a problem(e)It's to ensure that problem is solved(e)If an attempt to solve a problem doesn't work, we seek an alternative(e)If we need help, we request it, and, if necessary, demand it.
- Forge a diverse team and inclusive culture.
We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together(e)We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.
- Maximize our rate of learning.
We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state(e)Most importantly, we do this fast(e)The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.
- Embrace embarrassing honesty from ourselves and others.
We function best when we're open and honest with one another — especially about our challenges and doubts(e)We lean into uncomfortable conversations and support our colleagues when they do the same.
- Maximize energy, not time spent.
We measure our own and others’ contributions by objectives reached, not time spent(e)Living a full life outside of work is necessary for high achievement over the long term.
We also believe in being completely transparent about salary and pay(e)If we’re committing to being open and honest with our customers about rates and fees, as an employee, you shouldn’t expect anything less.
How you'll help us achieve it
This role requires at least 3 years of work experience, working in fast paced environments(e)You don't need to necessarily come from a growth, marketing or startup background(e)Successful team members have come from the Peace Corps, NGOs, strategy consulting, investment firms and political campaigns.
In your first few months, you'll:
- Identify the scope of the problems a diaspora community has when it comes to sending money, by embedding yourself in the community, building trust, and asking questions, both via online and offline channels
- Ensure our product fits the community’s needs, via user research and close collaboration with our product team
- Identify and negotiate with key partners and channels in the markets to get access to the community in the most efficient ways and make us “viral.” This could entail community events, to Facebook groups, radio shows and more— you’ll have to get creative!
- Use social media, community influencers, and any other methods you see fit to scale the business
- Work hand in hand with our digital marketing team, in charge of our paid channels
- Build and test new user acquisition strategies: defining hypotheses, analyzing results, and iterating through new tests as we optimize our user acquisition machine
- Throughout the above process, help us to build out the playbook further, with the other market launchers, to make country launches even faster and more successful in future markets
Key details
- Location: France with an expected travel of 25 - 50%
- This is an immersive role and requires consistent evening work and work on 75% of weekends
- Compensation: L2| $77,500- L3| $93,000 paid in local currency
Requirements
- Native or fluent in another language such as French, Spanish, Portuguese or Arabic
- Work authorisation: You must possess the right to work in whichever country you apply from(e)We are not able to sponsor visas at this time.
- Three+ years of work experience
You might be a good fit if you
- If you love to be entrepreneurial, this means being able to do whatever it takes to make the market work.
- Enjoy interacting with people, via every channel(e)IRL, over the phone, WhatsApp...
- Are comfortable being scrappy, while staying critical when emerging yourself in the community via different channels.
- Possess a bias toward action and testing, and are analytical and critical in your approach
- Quickly absorb new cultural settings and understand how they might impact Sendwave's strategy
- Are eager to take on an immersive role as this one will require consistent evening and weekend work and a fair amount of travel.
- Are persuasive and can convince others to pursue a course of action.
- Possess strong habits that will keep you energised as you chase specific growth targets over periods of weeks and months in a largely autonomous role.
Bonus points if you
- Are familiar with the diaspora communities we serve.
- Have experience meeting aggressive numeric targets.
- Have experience launching own projects
- Know how to use SQL
- Are fluent in the language of one of our diaspora communities
And the best perk of all, working alongside:
- Our team of over 400 employees is fully distributed across the world— working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.
- We are proud parents, community organizers, farmers, play in bands, teach yoga, moonlight as YouTube influencers, are former Olympians, and serial entrepreneurs.
- We collectively speak over twenty languages, including English, French, Spanish, Amharic, Bengali, Fante, Ga, Igbo, Kalenjin, Luganda, Somali, Swahili, and Wolof.
- We recently joined forces with WorldRemit, another remittance company, and we’re excited about the ways we can continue to provide the best service to our users.
Ready to apply?
Applications will be reviewed on a rolling basis(e)If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role(e)Please also indicate the countries in which you have work authorization.
Confidence can sometimes hold us back from applying for a job(e)But we'll let you in on a secret: there's no such thing as a 'perfect' candidate(e)Sendwave is a place where everyone can thrive(e)So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.