Who we are
Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text(e)What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in(e)We strive to make life better for everyone who touches our product(e)That means recognizing and honoring the human experience behind sending money(e)We do that by remaining fee-free in most of our markets and offering round-the-clock customer care(e)
Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 15 receiving countries for over 500,000 users(e)We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably(e)And we’re pretty darn proud of that.
How we work
What we’re most proud of though is our brilliant, creative, and tenacious team(e)Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S(e)that all share a core set of Sendwave values(e)What exactly are those values? Glad you asked.
- Prioritize fearlessly(e)
There will always be more problems to solve and opportunities to pursue than we have the capacity for(e)We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.
- Take full ownership of the outcomes we’re responsible for.
Our job is not to do what we can to solve a problem(e)It's to ensure that problem is solved(e)If an attempt to solve a problem doesn't work, we seek an alternative(e)If we need help, we request it, and, if necessary, demand it.
- Forge a diverse team and inclusive culture.
We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together(e)We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.
- Maximize our rate of learning.
We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state(e)Most importantly, we do this fast(e)The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.
- Embrace embarrassing honesty from ourselves and others.
We function best when we're open and honest with one another — especially about our challenges and doubts(e)We lean into uncomfortable conversations and support our colleagues when they do the same.
- Maximize energy, not time spent.
We measure our own and others’ contributions by objectives reached, not time spent(e)Living a full life outside of work is necessary for high achievement over the long term.
We also believe in being completely transparent about salary and pay(e)If we’re committing to being open and honest with our customers about rates and fees, as an employee, you shouldn’t expect anything less.
Your Key Areas of Focus:
We are seeking dedicated, analytical candidates with a proven track record of performance to be part of a centralized regulatory Compliance Team for a fast-growing Money Services Business (MSB)(e)As an international remittance company, Sendwave is subject to many regulatory requirements to prevent money laundering and terrorist financing(e)As such, Sendwave must conduct investigations and due diligence research on users and transaction activity that seem potentially suspicious(e)The AML Compliance Team conducts necessary investigations while maintaining a positive experience for our legitimate users(e)Positions on our Team rely on thoroughness, curiosity, and excellent judgment to accomplish that objective while working under limited managerial supervision.
Responsibilities & Expectations for Compliance Team Leads:
- Coach team members to support their success(e)Diagnose blockages, facilitate technical support, escalate necessary requests, encourage learning/training, and support morale to maximize the likelihood of the team’s success in achieving their qualitative and quantitative goals.
- Schedule, conduct, and document regular (usually monthly) 1-on-1 meetings with team members.
- Schedule, conduct, prepare for and take notes during regular team-wide meetings.
- Serve as primary point-of-contact for assigned team members’ questions and concerns.
- Conduct periodic performance reviews for Specialist team members.
- Check-in with, or actually shadow team members as you feel necessary and appropriate to support their success.
- Draft and implement Performance Improvement Plans (PIPs) as necessary.
- Schedule and approve/disapprove team member time-off requests (while ensuring adequate resource capacity).
- Support our recruitment process by planning, conducting, and reviewing candidate interviews(e)Recommend candidates for hire and for rejection.
- Attend weekly compliance leadership meetings, other ad hoc and compliance meetings as necessary.
- Scope, plan, initiate, and lead process improvement projects to increase teamwork quality, production, morale, etc.
- Other projects as assigned by AML Compliance Manager.
As the AML Transaction Monitoring Team Lead, you will:
- Lead a team of AML Transaction Monitoring Specialists, who review systemically/automatically-generated AML alerts, looking for potentially suspicious financial activity(e)These Specialists:
- Gather, analyze and synthesize customer due-diligence information to evaluate the expected activity and whether the customer and/or transaction activity is suspicious.
- Collect, evaluate and organize evidence and documents to support your determinations.
- Articulate and support findings, such as recommendations to block users for suspicious activity, or recommendations to clear users upon determining root causes of transaction activity are legitimate.
- When necessary, establish rapport with Sendwave customers, explain compliance requirements and elaborate on Terms & Conditions.
- Maintain quantitative and qualitative team-wide targeted rates of AML alert review and decisioning.
- Establish, implement and maintain quality assurance (“QA”) standards by executing QC protocols on a periodic and ongoing basis(e)Provide feedback as appropriate.
- Ensure thorough and timely resolution of AML alerts to maintain established SLAs, including average resolution timeframes and quality standards.
- Report on the team, and on individual team members, performance, progress, and challenges(e)Establish and implement action plans as necessary.
- Maintain at least one AML/CFT certification.
As the Compliance Due Diligence Team Lead, you will:
- Lead a team of one or more KYB & Due Diligence Analyst(s) (in addition to the AML Transaction Monitoring Specialists), who gather, analyze, verify and evaluate due diligence information, primarily regarding SW business customers and vendor partners.
- Gather, analyze and synthesize due diligence information to evaluate the risk profile of SW customers and partners.
- Collect, evaluate and organize evidence and documents to support your determinations.
- Articulate and support findings, such as recommendations to block users, or recommendations for additional information and/or reviews.
- When necessary, establish rapport with Sendwave customers, explain compliance requirements and elaborate on Terms & Conditions.
- Maintain quantitative and qualitative team-wide targeted rates of due diligence processing.
- Establish, implement and maintain quality assurance (“QA”) standards by executing QC protocols on a periodic and ongoing basis(e)Provide feedback as appropriate.
- Ensure thorough and timely resolution of due diligence requirements to maintain established SLAs, including average resolution timeframes and quality standards.
- Report on the team, and on individual team members, performance, progress, and challenges(e)Establish and implement action plans as necessary.
What you bring to the table
- You are a self-starter, take initiative, self-manage, and require little day-to-day direction to be successful.
- You take responsibility for the outcomes of your core duties.
Let’s talk about the benefits(e)Here are a few perks you can look forward to:
- Compensation:
- Belgium: EUR 78,041 | Canada: CAD 97,650 | France: EUR 55,165 | UK: GBP 29,987 | US: $74,542
- Location:
- Our company is 100% remote We are able to employ people based in the United States, Canada, United Kingdom, France and Belgium.
- Major benefits:
- Subsidized health insurance and retirement contribution matching (both vary from country to country)
- 26 weeks fully paid parental leave and subsidized fertility assistance
- Unlimited vacation with a 20-day minimum requirement
- $10,000 annual charitable donation matching
And best of all, working alongside:
- Our team of over 400 employees, fully distributed across the world(e)We are working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.
- Proud parents, community organizers, farmers, play in bands, teach yoga, YouTube influencers, former Olympians, and serial entrepreneurs.
- People who collectively speak over twenty languages, including English, French, Spanish, Amharic, Bengali, Fante, Ga, Igbo, Kalenjin, Luganda, Somali, Swahili, and Wolof.
- Our new collaborators at WorldRemit, another remittance company(e)We recently joined forces, and we’re excited about the ways we can continue to provide the best service to our users.
Ready to apply?
Applications will be reviewed on a rolling basis(e)If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role(e)Please also indicate the countries in which you have work authorization.
Confidence can sometimes hold us back from applying for a job(e)But we'll let you in on a secret: there's no such thing as a 'perfect' candidate(e)Sendwave is a place where everyone can thrive(e)So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.