Cette offre est lié au département Operational excellence
Mots clés:
Javascript
SaaS
Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all(e)We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, and have featured in Wired Magazine as one of Europe’s hottest startups.
Contentsquare has 10 main offices across the world (New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, and Singapore) with 750+ clients globally including Fortune 100 companies like HSBC, Sainsbury’s, Spotify, Asos and Microsoft(e)We’ve been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, and raised a $500M Series E funding in May 2021.
As our growth accelerates further we are looking to hire 1,500 positions globally in the next 3 years(e)We are looking for talented people like you to join us and help us continue to innovate and improve online experiences for all(e)We want the most ambitious, unique and enthusiastic people to join us and help us in this mission(e)Come join the #CSquad family!
In a few words:
The Contentsquare Knowledge Management Team is responsible for making sure that key information is timely spread to our internal stakeholders, easy to find, and well-understood.
We believe that Knowledge Management is essential to keep up with our growing organization.
Knowledge Management plays a key role in guiding Contentsquare’s expansion, by providing all necessary tools, workflows and information for our teams to increase our client portfolio, keep a high client retention score, and trust the information they must access every day to work efficiently.
The technical writer role
We are hiring a Technical Writer in the Knowledge Management Team to create reference product documentation for Contentsquare field teams (Customer Success Teams, Technical assistance Teams and Sales Engineers).
The technical writer’s tasks will consist in identifying product technical documentation gaps, making sure the internal knowledge base (Confluence) contains up-to-date and useful technical information, and documenting releases to come for employees before they are put into production(e)The technical writer will work closely with the Product and R&D teams to retrieve information, and make it accessible and actionable for customer-facing teams.
The technical writer focuses on business objectives(e)It is important to note that the technical documentation audience is exclusively composed of field teams (Customer Success Teams, Technical assistance Teams and Sales Engineers).
The technical writer defines priorities based on two major criteria:
- How close is the release date?
- How important is it for field teams to answer customers and prospects?
Technical internal documentation includes topics such as API management, Tag and Product features implementation, SSO, Data collection architecture and expert knowledge of product usage (SQL, regex, custom variables, metrics calculation…)(e)Public-facing documentation is not included in the scope.
As part of the Knowledge Management team, you may also be invited to participate in efforts made to improve the overall KM strategy in the company.
On a typical day you might:
- Meet with experts (developers, product managers, data engineers…) to retrieve expert information about data-related features
- Document releases to come before they are in production by updating the Confluence Knowledge Base
- Document technical concepts in details (what is an HTTP request, a Javascript error…)
- Follow releases to come to make sure they are well-documented before the release
- Vulgarize and illustrate technical issues (create schemas, tables…) to make them easily understandable for non-expert teams
- Monitor technical questions asked in the company and deliver the answers via adapted chosen tools (FAQ pages, Slack…)
- Participate in our biggest 2022 project: the creation of the Data Journey Confluence Knowledge Base, aimed at explaining every detail of the data collection workflow for field teams to improve their technical knowledge and work more efficiently
- Raise awareness on existing documentation in the company by helping the KM team define a strong internal communication strategy
- Change your priorities when needed to focus on investigating a topic that is urgent and critical for clients
- Gather feedback from teams to adapt reference documentation to their needs
We’d love to meet you:
- You have excellent communication and writing skills in English
- You can speak the same technical language as product managers and developers
- You master the art of explaining technical terms with simple language
- You have experience in creating technical content
- You have experience in using Confluence or are eager to use Confluence as your content creation software
- You understand and are interested in business objectives, and think technical writing can leverage field-facing teams efficiency
How to stand out from the crowd (not mandatory):
- Experience working with Confluence, Jira, Slack, Google Drive
- Web applications, scripts, and programming languages such as HTML, CSS, JavaScript are concepts that make sense to you
- Backend coding background appreciated
- Interested in Web Analytics, UX, and digital accessibility
- French is a plus
Why Should You Apply to Contentsquare?
✅ Our mission is focused on empowering everyone to create better experiences for all in the digital world.
✅ We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.
✅ You get to collaborate with and learn from smart and creative people around the globe.
✅ We are in this together #TeamSpirit.
To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive(e)Here are some we’d like to highlight:
- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interactwith our global colleagues.
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing allowance
- Home Office Allowance
- We offer many benefits in various countries -- ask your recruiter for more information!
- Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours
#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.
Contentsquare is an equal opportunity employer(e)Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data are used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.