(Junior) Manager Marketplace Operations - London or Remote

Location: You can join us either in one of our offices in Hamburg, Berlin or Barcelona or 100% remotely in one of the 11 countries where we have a legal entity**

What we are looking for

We are looking for a ‘Junior Manager Marketplace Operations’ who will support a newly built team with the ability to synthesize information quickly in a fast-changing environment(e)You are being asked to dive deep, to not stop analysing before you find answers and to continuously aim for better outcomes in a highly cross-functional environment.    

We believe you should have experience in performing root-cause analysis and proposed actions  that did improve business performance, on the basis of a very strong analytical and experimentation driven mindset(e)You are curious about understanding mobility inside-out and want to learn something new everyday. 

Your responsibilities

• Reporting to the ‘Head of Marketplace Operations’, you are building the infrastructure through marketplace analytics and experimentations to spot shortcomings in our marketplace health
• In collaboration with marketplace performance, product and local markets, you are in charge of 
• Identifying, analysing, executing and closely monitoring marketplace product optimizations and carry experimentations to improve marketplace allocation and Quality of Service 
• Developing structured dashboards and visualizations to diagnose marketplace health issues, identify optimizations opportunities and monitor changes
• Supporting in identifying opportunities for marketplace automation through ​​requirement definition, designing and converting needs to solutions 
• In close collaboration with the other marketplace operations team members and local markets, you will also support on
• Ensuring maximum Quality of Service best practices are being collected and applied
• Carrying ad-hoc Quality of Service projects to tackle new and persistent marketplace issues
• Performing structured experiments in collaboration with products managers to optimize the marketplace performance

Your Profile

• Degree in Business Administration / Management, Engineering or similar fields
• 1-2+ years of full-time work experience preferably in a fast-paced company / startup, Strategy or similar position in the Marketplace business 
• Ridehailing / Micro Mobility / Food delivery or related marketplace / platform business model experience is a huge plus
• Data driven decision-making mentality: Sound business judgement through strong analytical thinking and experimentation(e)Excellent skills in MS Office and experience in Google Suite (Spreadsheet, Slides) is a must and good knowledge of SQL and/or Tableau.
• Great stakeholder management skills: Strong collaboration, and superb communication skills (both written and oral) and ability to synthesize information quickly
• Topic leadership and excellence building: You have led a certain topic already, ideally in a cross-functional set-up.  You’re focused to deliver results, work to targets, set up and improve processes and adapt quickly.
• Innovative & ambitious mindset: always focused on doing things better and faster(e)Be open to new ways of doing things and question existing approaches, views change as an opportunity and is comfortable working in a dynamic and ambiguous environment.

** legal entities: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland, Romania & Greece 

Diversity and inclusion:

At FREE NOW, we commit to being an equal opportunity employer(e)We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age(e)We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work(e)Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

Move like you

At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are(e)We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month. 

Your wellness and work-life balance matters to us(e)We offer trust-based and flexible working hours as well as the option to work from home(e)In the office, you can enjoy our free drinks and daily fresh fruit(e)Do you like to be active? Take part in our subsidised gym membership(e)Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.

Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.

More Benefits? 👏 Monthly mobility budget for FREE NOW rides, quarterly team events, relocation assistance for internationals, birthday-off, kudos and many more!

About FREE NOW:

FREE NOW is the Mobility Super App with the largest choice for consumers across Europe(e)More than 56 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app(e)Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing, or micro-mobility option such as eScooters, eMopeds, and eBikes within the app(e)FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street(e)The German based company is backed by the BMW Group and Mercedes-Benz Mobility(e)In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Thomas Zimmermann.

Visit our Website for further information and download the FREE NOW app for iOS or Android.