Cette offre est lié au département Support
The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee(e)This coalescence marks a new chapter in its European history.
With Privalia, vente-exclusive, Designer & Friends, Zlotewyprzedaze, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018(e)Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.
Our 6000 employees have chosen a job at Veepee to spice up their daily lives! Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.
Are you eager to learn? Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly(e)Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.
We are looking for a level 2 application support for the warehouse management system team (Area 51).
Your role will be to manage issues raised in our ticketing platform, follow the backlog, and document and escalate the tickets to the application development team after investigation, if necessary(e)You will also ensure the functional and operational reporting of problems encountered daily by users with the Product owners, operational trainers and level 1 support teams.
This role is hybrid based in Brussels or Paris(e)(3 days remote work)(e)We're remote-friendly as well.
You will:
- Assist, advise and guide the users and level 1 support for technical issues
- Identify root causes of issues by analysing/debugging the source code, database and/or application logs
- Propose solutions and/or technical recommendations
- Execute temporary work around solutions to known issues when needed
- Ensure customer satisfaction
- Monthly analysis routine with the product and training teams
- Inform users about the technical maintenance
- Launch an alert when the tools are unavailable for the users
You have:
- 1+ years of experience in a similar role (internships included)
- Fluency in English both written and oral (mandatory)(e)French or Dutch is a plus.
- Strong knowledge in C# and SQL (required)
- Experience with ticketing platforms and communication tools
- Experience with Github (or other source control)
- Experience with logging tools(e)
+ points, if you have:
- Angular and Ionic
- Warehouse management systems or logistics processes
- Kibana and elastic search are a plus
Knowledge or experience with:
About you:
- Eager and quick to learn, clear communicator and able to use initiative to tackle a broad range of problems.
- Good listening skills
- Strong team spirit
- Propose, anticipate, document
- Strong client focus and a desire to assist others
Interview Process:
- HR Screen (30 mins)
- Tech Interview (1H)
- Team fit interview (1H)
Do you feel that your profile matches what we are looking for? Even if you don't, we encourage you to still apply as we are willing to mentor you(e)Do not miss out on the opportunity of joining us!
Belonging to Veepee, <vpTech/> is one of the biggest tech communities in Europe with more than 800 IT collaborators.
From Warsaw to Barcelona, through Lyon, Nantes, Tel Aviv, Brussels, Nice, Amsterdam, and Paris, all our projects are developed in a functional environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you want to work with.
If you love to try things why don’t you jump on this new adventure?
Need more info > https://careers.veepee.com/en/careers/