Cette offre est lié au département International customer success
With PlayPlay, anyone on your team can design videos that make sure your message gets across: information becomes easier to retain, explanations more convincing, and your brand storytelling more compelling.
In just 4 years, PlayPlay has achieved incredible growth:
- 1100+ companies across 42 countries (from startups to F500) including Indeed, Booking, Cisco, Disney, Heineken, Electrolux, University of Southern California, and Chanel, to name but a few!
- PlayPlay raised $55M in Series B funding and is backed by US top-tier investor Insight Partners
- 170 passionate people, looking for more exceptional talent to join us! ? ?
Our ambition is to revolutionize video communication for companies and the opportunity is there for the taking: the market need is strong and our customer satisfaction rates are soaring.
We are looking for the first International Customer Success Manager to join the PlayPlay CSM team in Paris.
As the first international CSM, you will have the key mission of taking care of PlayPlay's growing EMEA client base, but also of helping us understand trends and clients’ needs in international markets.
Your main missions will be to onboard, engage and continuously follow a portfolio of customers(e)You will be in charge of maximizing customers' satisfaction and help them make the most out of PlayPlay in order to lower our churn rate as much as possible.
You will also help the Head of CSM build the International CS team, with management opportunities.
Are you passionate about digital and have an appetite for the video industry? ?Have you already worked as an international CSM? Do you have the ambition to open new markets? If so, don't hesitate to apply!
MISSIONS ?
Handle a customer portfolio
- Create a trusting relationship with our clients
- Understand and follow up on customers' goals to ensure their Return On Investment
- Ensure their global satisfaction with the tool
- Track product adoption through usage KPIs
- Identify expand opportunities
Help your customers create great videos
- Help customers define their editorial strategy with PlayPlay
- Create content to help them better use the product
- Give them best practices to improve their videos
Be the voice of the customer
- Identifying and communicating to our Product team potential weaknesses and development opportunities of our platform
- Share your customer knowledge to the whole company through presentations and dedicated slack channels
- Improve internal processes
- Rethink parts of our customer journey
- Animate webinars with the Marketing & Sales teams
- Recruit & train new team members
Participate to side-projects
REQUIREMENTS ?
- At least 3 years of experience in B2B Customer Success
- Experience in the tech sector, ideally for SaaS platforms ⭐️
- Previous experience of working in an international market
- Bilingual in English (worked or lived in an English-speaking environment)
ABOUT YOU ❤️
- Good communicator: you have good interpersonal skills and excellent oral and written communication skills.
- Creative problem solver: with persistence and a pinch of creativity, there is no challenge that can’t be overcome(e)?
- Structured and organized: you are able to express yourself clearly and concisely, and can handle several projects at once.
- Strategic thinker: you love to explore new possibilities to achieve your goals and close deals.
WHAT WE OFFER ?
- An opportunity to join a fast-growing scale-up!
- An opportunity to be the first international CSM at PlayPlay, ready to conquer the world!
- A competitive salary package.
- A relocation agency that will help you find accommodation quickly in Paris ?
- A hybrid work possibility (option to work remotely 3 days per week)
- A unique working environment: at PlayPlay we think that team collaboration and candor are key to achieving our ambitious goals.
- A fast-paced environment where you can leave your mark!
- The ability to work and grow among an incredible team.A prime location in Sentier (Paris city center).
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