Cette offre est lié au département Customer ops
Who are we ?
PayFit simplifies payroll management and HR processes for SMBs(e)PayFit is an automated SaaS solution to help business owners and HR professionals save time and money allowing them to refocus on what really matters : their employees.
Since 2015, we have set ourselves a mission to support the digital transformation of HR management through our ever growing range of product features and services(e)We have a strong presence in France and have been quickly growing in Germany, Spain, and the UK(e)With 7,000 customers in 4 countries, we are one of the fastest-growing SaaS companies in Europe.
Today, we are more than 1,000 employees at PayFit and we all share four core values :
• Care for each other
• Always stay humble
• Strive for excellence
• Live and work with passion
We are committed to a culture of inclusion and an environment that enables fulfillment in freedom & responsibility.
You want to join us? This video is better than a long description…
Your role
Within the Operations team which acts as an internal consulting team to drive business efficiency, you will join the Global Customer Success Ops Team to support and improve the Customer Service teams on all countries Payfit is deployed(e)Your objective is to provide them with the right operating environment to achieve operational excellence and the highest level of efficiency.
Through your role you will have exposure to multiple parts of the business(e)You will be a strategic business partner to Customer Success, Product and Business Tech Solutions teams to help scale the post-sales side of our high-growth business.
Your Missions
- Design, test, implement, continuously and/or debug tools for our Customer Service teams
- Help to create and implement powerful dashboards to monitor key metrics and process improvements
- Suggest and build solutions to improve our efficiency (organization, process, discoveries about new solutions)
This role calls for a combination of curiosity to understand how processes are built, curiosity for tool-related topics, ability to ramp up on our tools stack and analytical skills..(e)
You will be engaging with different stakeholders, from various functions and with different levels of seniority, from our CS players to senior leaders(e)You will need to demonstrate strong empathy and ability to understand our customers’, our business processes and our CS teams expectations and pain points.
This job has been tailored for you if...
- you speak both French and English fluently and you want to work in an international and dynamic environment
- you love helping our Customer Service teams perform at their best
- you love to understand how organizations work to improve their efficiency
- you want to learn, improve and gain responsibility
- you are obsessed about customer satisfaction
- you are a real team player with strong interpersonal skills who wants to build a big success story with us
- you are autonomous, self-motivated, organized person
- you are a data lover with analytical skills
- you have previous experience on Salesforce or are familiar with some of the following tools/competencies (or eager to learn them): SQL, Excel, Looker
Hiring Process
1️⃣ Validation of the application Interview with Flore, Talent acquisition specialist
2️⃣ Interview with Justine and / Or François, CS Ops Manager (45min)
3️⃣ Interview with Thibaut, Lead CS Ops (45 min)
4️⃣ Formal offer and background check
5️⃣ Meet Payfiters
What we offer
• An international and dynamic team with the opportunity to visit our different offices (Paris, Berlin, Barcelona, London, Milan)
• A gym at our Paris office and a Gymlib membership with preferential rates
• Restaurant tickets card (Swile)
• One day per year dedicated to volunteer for an association
• A fulfilling and inclusive workplace, offering equal opportunities for any minority, disability, gender identity and sexual orientation
Don’t forget : everyone fits at PayFit!