Field Operations Manager, France

Live shows make us feel good(e)They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor(e)We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Field Operations Manager to join and lead a team of Field Operations agents based in Paris. 

At DICE, you’ll be part of the company that’s redefining live entertainment(e)It's a place where you can be yourself, influence the culture, and create work that you’re proud of. 

About the role

Reporting to the Head of Field Operations, this position requires a proven ability to network both on-site and at a partner level, a strong understanding of technology systems and extensive event operations experience.

You’ll be

• Working with account managers to design and support the access strategies at our partner venues and festivals
• Providing training on DICE access technology and procedures both in the office and on-site, ensuring all our partners receive first-class support
• Overseeing the box office planning, support, and operations on-site at partner venues and festivals in collaboration with account management team
• Collaborating with the Head of Field Operations, you will work closely with the DICE Product team to build and maintain industry-leading products to manage access for fans
• Helping to meet partners needs by understanding current DICE Standards
• Researching local suppliers that might contribute to partners’ and DICE’s best interests.
• Working with Head of Field Operations to set & share team KPIs & deliverables, localizing processes to optimize workflow
• Overseeing and managing the device inventory and logistics within the Italian territory

You are

• Well-versed in the ticketing/live industries
• Able to think on your feet and respond quickly and rationally to any urgent issues
• A fan of music and culture
• Actively responsible
• Excited about problem solving
• Able to travel frequently

You’ll need

• 5+ years of experience in event management, with specific experience in access control, box office solutions and first tier technical support.
• 3+ years leadership and team management experience
• Demonstrable experience leading and managing onsite operations teams(e)Including, but not limited to Access Control and Box Office teams.
• Background and a clear understanding over the entertainment industry standards
• An eye for detail and excellent communication skills to make sure everyone knows the vital info
• Previous experience working with wired and wireless networking tools
• Solid understanding of Android, iOS, Windows and Web working environments (tools)

Please note - this role has an expected start date of February 2022

About DICE

Our teams work from London, New York, Los Angeles, Barcelona, Paris and Milan(e)We’re building products that will revolutionise the industry for fans, artists and venues – and we’re growing fast(e)Read about our latest Series C funding and what’s next for DICE(e)

We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply(e)Find out how we're creating a more diverse, equitable and inclusive DICE. 

During the pandemic, we’ve learned that working from home can help us focus, but many of us are missing the buzz of the office(e)We’re still figuring out the best way for us all to work together in the future, and we’ll involve the whole team in any decisions we make.

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with(e)We’ll keep you fully informed along the way.

For information on how we use your data, please view our Candidate Privacy Policy

Applicants should note that we will be interviewing for this role this year, but the position will not start until January 2022.

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