About the Opportunity
Our Building Operations team is an integral part of our business with the mission to enable our members to create their life’s work.
As a Facilities Operations Lead based in Paris, France, you will be responsible and accountable for the ownership and management of your allocated portfolio’s operational standards and KPIs. You will have a proactive approach to Operational Standards, Safety, Communication and Cost Management. Additionally, support the mobilisation process of opening of new buildings.
In this role, you’ll have responsibilities for the following:
Vendor Management
Take ownership for the management and execution of the soft and hard services reactive tickets issued for each building.
To ensure the reactive tickets are managed within the allocated Service Level Agreements specified
To audit on-site the PPM process, ensuring all legal compliance is being achieved, and the document management policy is adhered to.
Ensure all works carried out are completed in a safe and controlled manner adhering with legislation.
Support the Facilities Contract Manager with the management of the service contractors and agreed SLAs.
Support the CM team with management of the support teams 3rd party vendors (cleaners etc), help monitor the building standards and ensure there is a continuous feedback process to drive Operational standards and vendor structure.
Ensure the member experience across the Division is in line with expectations i.e(e)everything in good working order, facilities are clean and safe.
Provide a world class level of support for the Community Management Team, responding to requests in a structured and supportive manner.
Work closely with the Community Teams in each building to ensure they are taking a proactive approach to resolving trending /common issues.
Take accountability for the Energy & Sustainability programs across your portfolio of buildings.
Project Management, Policy Implementation & Quality Assurance
Ensure all small works and projects are completed in a safe and controlled manner.
Provide continuous feedback on best practice and safe working systems
Review Operational procedures and ensure the teams are working as efficiently as possible.
Support with the creation and roll out of new initiatives and projects
Ensure the safety and legal compliance associated with each facility is being achieved.
Conduct building audits cleaning, maintenance standards and safety and take accountability for taking action to improve standards
Work closely with the Building Mobilisation Manager on the opening of new buildings
Support the snagging process, using the internal systems to ensure all snags are captured and escalated in the correct manner.
About You
We’d love to hear from you if you:
Have 1-2 years experience managing technical contractors/support functions and outsourced vendors.
Experience managing safety, a qualification would be ideal but not necessary.
An understanding of local safety legislation and compliance law
Experience managing outsourced contractors covering the following operational tasks;
o Cleaning
o Maintenance
o Safety compliance (fire alarms, water hygiene, lifts, fire
extinguishers, F&B etc).
o Building auditing
Like challenges, and embraces change in a fast-paced environment.
Love building meaningful connections and have passion for entrepreneurial communities.
Life at WeWork
Just as we empower our community, we believe in empowering our team to create their own life's work(e)We move fast and challenge each other, but we always make sure we look out for one another(e)Our culture and values are what make working here rewarding.
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